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Populate IVR or site Extensions in company contacts

Allow the ability to populate Site extensions or IVR extensions in the company contacts so that operators can easily transfer to those extensions.
Martin Ruiz about 1 year ago in RingCentral Web/Desktop App 0 Under review

Add Bookmark option for Favorite Meetings or PMI's

Most of the cases we have repeated meetings or scheduled for a period. For these every time we need to Copy PMI from Schedule and Pasting in Join meeting Popup. If we Have BOOKMARK feature that will help us to join immediately from Video Menu.
Guest about 1 year ago in RingCentral Video 0 Under review

Unchecked voice messages after a period of time (7 days) get forwarded automatically to another mailbox/email

Just signed up with RC with Teams. Concerned that users/staffs will not check their voice mail, so I'm being asked to switch off this good feature, even though they receive email directly
Phil Minett about 1 year ago in RingCentral Admin Portal 0 Under review

Agent State Change Raw Report

Is it possible to show in the Agent State Change Raw Report when the agent is completed with the call and stays in the Pending Dis status? It would help our agents to know how long they are in this status after every call.
Guest about 1 year ago in RingCentral Engage Voice 1 Already exists

Add Option to Include Video Calls with Voice Call Performance Reports

This would give more accurate reporting for how many calls are made and how much time is spent on calls by employees, regardless of whether they're video or voice only calls.
Evan Loewen about 1 year ago in RingCentral Analytics 1 Under review

Integration with Velocify CRM

Useful to be able to integrate the 2 for efficiency of use.
Tyler Dresslar about 1 year ago in RingCentral Integrations 2 Under review

International Toll-free number calling

For RingCentral to add the feature/ability to call international toll-free numbers. We have just received confirmation that this article from January 2019 is still accurate: https://support.ringcentral.com/article/11306-International-Calling-UIFN-...
Guest about 1 year ago in RingCentral Phone 0 Under review

RingCentral Integration for Buildium

ring central integration for Buildium property management software.
Guest about 1 year ago in RingCentral Phone 1 Under review

Allow Auto-Receptionist to transfer to specific numbers in extensions

I have an admin account that is for all official calls (non-customer related) and that extension has 5 phone numbers associated with it. It would be great if the receptionist could transfer to a certain number in the extension instead of just the ...
Guest about 1 year ago in RingCentral Web/Desktop App 0 Under review

Please can we have Admin access to reset Agents passwords on Contact Centre

Requesting a password reset on Contact Centre very often doesn't work and the user doesn't receive the email from NGAgentEventLog@incontact. It can sometimes take 2-3 times before the email goes through. It would therefore be extremely helpful if ...
Guest about 1 year ago in RingCentral Contact Center 1 Under review