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Customer Ideas Portal

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Communicate presence (Offline, or invisible) to Max Agent

Currently only DND and busy is communicated to the Max Agent. Our Max users need to be able to see if they are transferring a call to a user that is out of the office or are invisible (or offline) . Currently users that are logged off will show gr...
Leland DeGolier over 1 year ago in RingCentral Contact Center 0 Under review

Voice Mail - Press # for more Options - Need to upload a custom Greeting / Voice Prompt

When you are leaving a VM there is an option to press # for more options. This brings up a female voice prompt with more instructions. We would like to be able to upload our own voice prompt for this. We have paid for a Voice over actor for all me...
john bermudez over 1 year ago in RingCentral Phone 1 Under review

Disable the * key press - For checking voicemail while in a queue

Currently if you are in a queue you can press * to bring up the VM pin prompt to check voice mail if you are an admin. The Problem is that when a general caller is in the queue and they press star they also get the Voice mail pin prompt. the real ...
john bermudez over 1 year ago in RingCentral Phone 0 Under review


This is an appointment apps for professionals
Guest over 1 year ago in RingCentral Integrations 1 Under review


there has to be an indication that a certain message was sent using phone or computer
Guest over 1 year ago in RingCentral Contact Center 1 Under review

Allow all posts to be deleted from a 'Team' in the RC client

Currently You can create any number of 'Teams' (chat channels) but if you want to delete posts from those chats you have to manually delete each post one-by-one. Proposed Can we have a facility where the administrator of a 'Team' channel can delet...
Alastair Fraser-Mitchell over 1 year ago in RingCentral Web/Desktop App 0 Under review

Be able to answer more than 2 calls on same phone

We have the Yealink T46S, we have 5 numbers that can be called into at one time and our phones will only allow 2 at a time, if a third happens to call in , we would need to go to another office phone to be able to answer. Easier to keep track of c...
Guest over 1 year ago in Hardware 0 Under review

Allow user to remain without an extension so they can continue using company messaging.

We have an employee who no longer requires phone access, but is still a user of our company messaging with tons of history. However, the system will not allow us to simply delete the extension from her profile. So, if any other company users click...
Matthew Plummer over 1 year ago in RingCentral Admin Portal 0 Under review

Integration with iManage

Legal firms in the UK tend to use iManage for their legal document workflows and case management. MS Teams offer a deep integration with iManage and one of our large customers is looking to move message and video to Teams because of this integration
Emma Murray over 1 year ago in RingCentral Integrations 0 Under review

Allow automatic speaker to answer extension to extension calls

All users in our office use Polycom phones. When we dial each others extensions, the phones ring and must be picked up by the person receiving the call. With other systems I've used, it is answered automatically by speaker so the receiving person ...
Guest over 1 year ago in Hardware 0 Under review