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API that would allow exporting scripts in JSON format.

Can an API be provided so we can export scripts on our Engage Voice account in the form of JSON?
Taralkumar Ahir about 1 year ago in RingCentral Engage Voice 0 Future consideration

Warn before closing RingCentral Desktop app

As a company we want the RC app open on everyone's desktop to allow for chat and collaboration. People that like to use one app at a time and close it (often full-screen app users) may accidentally close the app and disconnect themselves from RC. ...
Mitch Turner about 1 year ago in RingCentral Web/Desktop App 0 Under review

Call Recording that continues after Transfer

It's really an issue. We have gatekeepers that field initial calls, and then transfer to the appropriate rep. The problem is that the call recording STOPS at the transfer. That is just crazy. We need this fixed asap!
Joshua Richardson about 1 year ago in RingCentral Phone 1 Already exists

Android incoming/outgoing call integration with Zoho CRM

It does not seem like the existing integration with Zoho CRM works from RingCentral Android app. It does not allow to create CRM contact from incoming call/message. Does not allow to read/create any info for contact in CRM. Also, "Send Text Messag...
J and M Guttering about 1 year ago in RingCentral Integrations 0 Under review

Reports: Voicemail Filter with the ability to listen to other extension voicemails.

Can you add a filter for voicemails under the reports tab? After you select a specific extension you can filter by several factors under "types of calls" but not voicemail. This would be a nice feature for when an agent is out sick or vacation. Al...
Connor O'Laughlin about 1 year ago in RingCentral Web/Desktop App 0 Under review

Permit Retroactive Archiving of Data in the Archiver

I assumed the Archiver would permit me to save the past 90 days of data residing in RingCentral. This does not appear to be the case, though. The Archiver only allows me to save data going forward. So I must watch helplessly as my last 90 days of ...
Bruce Yerman about 1 year ago in RingCentral Integrations 0 Under review

Ability to select multiple agents in Time Off Management

It would be much faster to be able to add multiple agents for Time Off Management.
Richelle Gatdula about 1 year ago in RingCentral Contact Center 1 Future consideration

Improved texting function by adding a dashboard with ability to get my client's feedback to Google, Yelp, etc.

Look carefully at Kinect.com. They offer an excellent texting feature that allows me (and any staff) to use text messages to instantly communicate with prospective (and also converted) clients and, perhaps most importantly, to easily allow clients...
Sarkis Babachanian about 1 year ago in RingCentral Phone 1 Under review

Integration with Popio

To better assist our membership, when members are calling into our call center, we would like to be able to escalate a phone call to video. We work with Popio and handle opening accounts this way if no one is available in branch. We would like a s...
Jacquelyn Krouse about 1 year ago in RingCentral Integrations 1 Under review

Be able to see who picked the call on an extension, while the user was absent, and see that user engaged on that call.

customer says, if she is away from her extension, and there is an external call that comes in and this is picked by someone else, once back, she wants to see the user who picked the call engaged on that call from her extension.
Bibiane Nga about 1 year ago in RingCentral Phone 1 Under review