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Integrate with CXM for public sector opps

PS clients are using CXM.
Darren Ford 7 months ago in Developer Platform and APIs 1 Future consideration

Synchronise Teams Status with ACO Status

Significant time wasted putting calls through to people that are on Teams calls or meetings. Not a great service to our clients keeping them on hold whilst the call rings out
Dave Lawes about 1 year ago in RingCentral Integrations 1 Future consideration

Add the ability to assign alternative hosts when scheduling a meeting and not just after the meeting has begun.

Eliminates the problem of issues when a host for a meeting could change at the last minute and you won't have to send a new login link to everyone invited
Guest almost 2 years ago in RingCentral Meetings & Webinar 1 Under review

Voicemail Ringback

Call the user with a prerecorded message alerting them they have a voicemail waiting.
Guest about 3 years ago in RingCentral Phone 1 Under review

Caller ID for every extension

I would like for separate caller ID for everyone in the company to make it a personal touch for our clients. We also have different companies and would like to have different caller id to show for that other company also.
Sylvester Leach over 2 years ago in RingCentral Web/Desktop App 0 Under review

Activate Limited Extensions

It would be great to be able to activate limited extensions when creating them. The kitchen and breakroom phone don't need an email address assigned to them which means I end up assigning my own and I have to manually click on each email and activ...
Cory Barnes over 2 years ago in RingCentral Admin Portal 0 Under review

Mic Mode on Mac

Apple has Mic Mode in their control center that has different options for your mic that allows you to control the input. Whenever I use my airpod pros through my Mac, the background noise is amplified and makes it extremely hard for the person on ...
Hunter Taylor about 1 year ago in RingCentral Web/Desktop App 0 Under review

Call Queues have multiple notification paths or forwards

It would be nice is there was a way to setup what happens to a call during Business Hours vs Afterhours. Rather that is emailing different people/groups or rolling a call to different places
Seth Wand about 1 year ago in RingCentral Admin Portal 0 Under review

Voicemails /TEXT / Missed Calls Etc.

May we just have the phone number listed in subject line? That way if you have a large organization you know what number has called/texted/missed calls multiple times? This would be super helpful as my organization uses subject grouping in our out...
Krista Allen about 1 year ago in RingCentral Phone 0 Under review

Calls coming into the HUD should have some type of alert or chime

when in the Call Queue Pick up HUD there needs to be an alert notifying you that another person is calling in if you are taking calls for several offices. The notification on the screen now is to small and often missed and there is no alert or sou...
Alex Cochrane about 1 year ago in RingCentral Phone 0 Under review