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Allow customers to populate a custom CLID for internal calls

Internal calls from Engage to RCO show up as the primary System Account, which is named "System Account" and cannot be changed. Our internal customers are seeing calls from our Help Desk as System Account rather than Help Desk who is truly calling...
Marissa Defino about 1 year ago in RingCentral Engage Voice 0 Future consideration

Sip Error Place it on pass options

We have to count every pass and when we make a call it goes through a verification process (Gryphon) prior to the call being mad if it is aproved the dialer will then make the call. If the call has a sip error the system (Engage Voice Dialer) will...
Guest over 1 year ago in RingCentral Engage Voice 0 Future consideration

Add missing office 365 Public Folder contact integration to the new ring central app

We have all our shared contacts in a public folder in office 365, the existing ring central phone app integrates with this through outlook, but this functionality is missing in the new ring central app.
Nathan Ramsden-Lock over 1 year ago in RingCentral Integrations 0 Future consideration

Engage Voice - Campaign Disposition Rules

We would like to have additional control over passes regarding BUSY system dispositions. Ideally this will add BUSY to the list of selectable system dispositions that follow pass disposition rules set on a campaign.
Paden Cooper over 1 year ago in RingCentral Engage Voice 0 Future consideration

Synchronize a single address for each Google My Business source connected to the platform

When connecting a Google My Business source to Engage Digital, we would like users to be able to synchronize a limited number of addresses in the "locations to synchronize" field, so that they only receive messages from those addresses, and not al...
Guest over 1 year ago in RingCentral Engage Digital 0 Future consideration

Integration with CRM Driver Reach

Interate with a CRM named Driver Reach
Guest almost 2 years ago in RingCentral Integrations 3 Future consideration

Option to make Transitioned Leads COMPLETE once dispositioned without Requeue = Yes

Add the ability to set leads that are transitioned to another campaign as a Copy complete so they are not dialed again from the original campaign. Currently, the transition disposition needs to be set to Requeue = Yes in order for the lead to be e...
Colby Jestes about 2 years ago in RingCentral Engage Voice 0 Future consideration

Ability for RC Analytics to apply filter logic to multiple graphs when selecting one option.

Would like RC Analytics to be more intelligent and apply filters across all graphs/tables, e.g. if I select a Dept. in one graph, then all other data uses the same filter where available. This hugely increases the ability to cross-correlate usage ...
Ty Stephens about 2 years ago in RingCentral Analytics 0 Future consideration

Integrate business impacting alarms in RC portal for proactive action

Business impacting high and critical severity SBC/gateway alarms should be integrated with RC portal to take proactive action and to minimise the outage. From customer stand point, alarm integration would also help to segregate the issue on timely...
Guest about 2 years ago in RingCentral Admin Portal 0 Future consideration

Automatically send a notification to all participants that a meeting is being recorded when they join

RingCentral should be set up so that all participants receive notification the moment they join when a meeting is being recorded. This way they can choose whether to stay on and be recorded or hop off.
Guest about 2 years ago in RingCentral Meetings & Webinar 1 Future consideration