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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

Customer Ideas Portal

Showing 592

Integrate with CXM for public sector opps

PS clients are using CXM.
Darren Ford about 1 year ago in Developer Platform and APIs 1 Future consideration

Integration with Covetrus' Pulse application - Veterinary Practice Mgmt Software

Covetrus Pulse cloud application is used in many Veterinary practices as Practice Mgmt Software. Integration would benefit clients with incoming calls to fetch the client record automatically using the caller number. This will bring in great effic...
Companion Care Pet Hospital about 1 year ago in Developer Platform and APIs 1 Future consideration

Add send voice note option in the SDK

It's helpful for the customers instead of typing their inquiries. Also, the chatbot can handle it so it's an advantage
Mohd Tamimi about 3 years ago in RingCentral Engage Digital 0 Future consideration

QM - Character Limitation

When typing feedback comments in the Evaluation Form, there is a character limitation of 256 characters. It’s important to leave detailed feedback and limiting the characters diminishes the quality of the feedback.
Jennifer Lewis about 3 years ago in RingCentral Contact Center 1 Future consideration

QM - Request Further Review - Shouldn't Go Back to the Evaluator

If an agent submits a ‘Request Further Review’, this means they are ‘Challenging’ the score and want it re-reviewed. Currently, the dispute routes back to the Evaluator. This shouldn’t go back to the Evaluator but to a third-party person, like the...
Jennifer Lewis about 3 years ago in RingCentral Contact Center 0 Future consideration

Allow Call Queue members to change queue status for desktop app

We have two call queues that our internal help desk can be a part of. There is a feature to allow the queue members to select which queue they want to take calls for. This currently only applies to the mobile app, however my team uses the desktop ...
Guest about 3 years ago in RingCentral Phone 1 Future consideration

To allow a user to have the InContact SalesForce agent “lightning” dialer open and functional in multiple Salesforce browser tabs.

When using the SalesForce “Classic” dialer, a user could open a new (Chrome) browser tab with the same Salesforce session, and then open the “Classic” SalesForce Agent InContact dialer on each active Salesforce tab. It is common for our users to o...
Guest about 3 years ago in RingCentral Contact Center 0 Future consideration

Would like to see the 411 published listin

I would like to see the published 411 listing without calling 411.
Guest about 3 years ago in RingCentral Phone 1 Future consideration

Live Reports

Requesting for this following features: status: "on a call" can be placed on top, currently it's either unavailable or available only if an agent is on a current call, phone number should show in live reports have the ability to change the status ...
Guest about 3 years ago in RingCentral Analytics 0 Future consideration

For Super Admin to access other users Glip messages

For Super Admin to access other users Glip messages
Guest about 3 years ago in RingCentral Web/Desktop App 0 Future consideration