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Synchronise Teams Status with ACO Status

Significant time wasted putting calls through to people that are on Teams calls or meetings. Not a great service to our clients keeping them on hold whilst the call rings out
Dave Lawes about 1 year ago in RingCentral Integrations 1 Future consideration

AgencyBloc Integration

It would be awesome to have an integration into the popular health & life insurance agent crm system. Another provider already works with them, but they are smaller and not as robust as RC. Ideal would be to log and save call recordings direct...
Jeremy Proctor about 1 year ago in RingCentral Integrations 0 Future consideration

Remove deactivated reps from the reports

Can we add a button which allows all deactivated users to be deselected from the reports. Currently you have to select each employee one at a time.
Guest about 1 year ago in RingCentral Analytics 0 Future consideration

Select useres

Can the report be made where we can select just users of our team?
Guest over 1 year ago in RingCentral Analytics 3 Future consideration

Adjust schedules on weekly view to remove employee shifts

When working in the Schedule Manager with a Week view of employee schedules, it does not let me click on a single employee scheduled day to remove or edit it - in order to do so I have to go to the Day view.
Nishant Pyasi over 1 year ago in RingCentral Contact Center 1 Future consideration

Can't obtain CDR reports on toll free numbers that have been CCRN'd

We have several toll-free numbers that "point" to the same POC in our contact center platform, so the CDR report on that system is useless for determining which call came in on which toll-free number. On the RingCentral UC side, these calls no lon...
Steve Jones over 1 year ago in RingCentral Contact Center 1 Future consideration

WFM Pro - Hierarchy View within Schedule Manager

Have the ability to view and drill into scheduling units/groups to select individual team members from multiple teams or groups from the schedule manager view.
John Bruns over 1 year ago in RingCentral Contact Center 0 Future consideration

Integration with Keap

Allow a Google add on to integrate with Keap seamlessly
Ron Gallichio over 1 year ago in RingCentral Integrations 1 Future consideration

Ability to see number of sent faxes by user

I am trying to get an overall productivity picture, so I would like to see number of calls (which we have), text messages and sent faxes by staff member
Guest over 1 year ago in RingCentral Analytics 1 Future consideration

Ability to see the calling credits that triggered CCP charges

Ability to see the calling credits that triggered CCP charges such as to which invoice/reference has been applied to, remaining credits after applying it to purchased mins.
Guest over 1 year ago in RingCentral Analytics 1 Future consideration