All ideas

Significant time wasted putting calls through to people that are on Teams calls or meetings. Not a great service to our clients keeping them on hold whilst the call rings out

It would be awesome to have an integration into the popular health & life insurance agent crm system. Another provider already works with them, but they are smaller and not as robust as RC. Ideal would be to log and save call recordings direct...

Can we add a button which allows all deactivated users to be deselected from the reports. Currently you have to select each employee one at a time.

Can the report be made where we can select just users of our team?

When working in the Schedule Manager with a Week view of employee schedules, it does not let me click on a single employee scheduled day to remove or edit it - in order to do so I have to go to the Day view.

We have several toll-free numbers that "point" to the same POC in our contact center platform, so the CDR report on that system is useless for determining which call came in on which toll-free number. On the RingCentral UC side, these calls no lon...

Have the ability to view and drill into scheduling units/groups to select individual team members from multiple teams or groups from the schedule manager view.

Allow a Google add on to integrate with Keap seamlessly

I am trying to get an overall productivity picture, so I would like to see number of calls (which we have), text messages and sent faxes by staff member

Ability to see the calling credits that triggered CCP charges such as to which invoice/reference has been applied to, remaining credits after applying it to purchased mins.