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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

Customer Ideas Portal

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Certain Backticks don't work on RC Unified App

The following backticks do not work on RC Unified app (screenshots attached) when they are actually suppose to work. As a result, RingCentral should add this backtick on the app. Triple backticks also are a feature of Markdown, so RingCentral shou...
Hannah Tieu almost 3 years ago in RingCentral Web/Desktop App 0 Under review

option to decline an incoming call on iphone when locked

option to decline an incoming call on iphone when locked
Guest almost 3 years ago in RingCentral Web/Desktop App 0 Under review

Ability to delete video call history in messaging conversation list

All posts can be deleted in the messaging conversation list except video call history. This is obviously an oversight. I do not want my conversation list cluttered with my video call history and I don't want to add an emoji or bookmark them which ...
Denise DeLange almost 3 years ago in RingCentral Web/Desktop App 0 Under review

A report to show how many incoming calls per individual phone line per time period

Many companies use individual phone lines to track calls from different forms of advertising or different ad campaigns. Currently, there is not an easy way to see the number of calls per individual phone line for a particular time period. My compa...
Guest almost 3 years ago in RingCentral Analytics 1 Under review

Can we create a separate Dial by name directory for each site. We have 2 sites, and we don't want the caller to dial the extension of the other site.

Can we create a separate Dial by name directory for each site. We have 2 sites, and we don't want the caller to dial the extension of the other site.
Global IP Networks over 1 year ago in RingCentral Admin Portal 0 Under review

Being able to search for faxes in messages by their phone number or their company name.

After attempting to search for faxes sent to the line, I discovered that you can't search just by phone #, or by company name, but that you have to use the first and last name fields. This makes it harder, as sometimes multiple people use one fax ...
Denise Downey over 1 year ago in RingCentral Web/Desktop App 0 Under review

Your directions for, "Setting your presence for desktop and web are wrong. Number 1 says, "Select your profile picture at top right." In recent weeks you did an update and now the Profile picture is at the top left. You might want to update that.

I am a direction follower to a fault and for functionality for new people to RingCentral I feel it is important that the directions for the Support page should be 100% correct.
Kelly- Front Desk over 1 year ago in RingCentral Contact Center 0 Under review

Participant list on web meetings

One of the things that management would like to have is a list of people that join each session. This would be helpful for all types of web meetings that will be even on past meetings.
Guest almost 3 years ago in RingCentral Meetings & Webinar 0 Under review

Text to Multiple People Using Zapier

Now that you've added MMS capability to Zapier, also add the ability to text to more than one person. I often have the need to text two people at once; for instance an individual and their manager.
Kelly Enser over 1 year ago in RingCentral Integrations 0 Under review

When making outbound call, immediately sound a tone to indicate that the call is being made and that your headset is working.

When making a call, it is not obvious that the headset is on/working until I hear the ringing. This may take 10s of seconds before you hear it, and takes longer to realize that the headset is not on. By that time the person you called may have pic...
MIKE EXT 701 over 1 year ago in RingCentral Phone 0 Under review