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Add a read only security point in teams

We have teams that have been created where it would be very useful for a handful of individuals to push out information to staff without having others be able to comment on it. It would be very helpful to have additional granularity on the securit...
Lauren Sullivan over 1 year ago in RingCentral Analytics 0 Under review

Reporting on All Teams and Activity

It would be really useful to be able to run a report on all teams, team membership and the activity. Right now, there's only a roll up in the dashboard it it would be really useful to get more details on the activities that are happening on the te...
Lauren Sullivan over 1 year ago in RingCentral Analytics 0 Under review

Engaged Digital All Channel OOO

Every time there is a holiday or company day off, I have to go into each individual channel to put an out of office. Can there just be an option to pick all channels and just do one for the whole company? Also, it would be nice to have a start and...
Meagan Butler over 1 year ago in RingCentral Engage Digital 0 Under review

Add Comment Box to My Tasks Page

We need the Comment box from the Interactions page added to the My Tasks page so that we can see all pertinent notes about the interactions that are assigned to the evaluator without leaving the My Tasks page.
Brenda Orozco over 1 year ago in RingCentral Contact Center 0 Under review

Exporting call pick up groups and members

We would like to have a way to get an export of all pick up groups (and the members within) into a spreadsheet. The feature should work the same as the ‘Download user list’ under ‘Users with extensions’. This would be useful to clearly see all gro...
Calvin Lee over 1 year ago in RingCentral Admin Portal 0 Under review

Allow spoofing of outbound caller ID after verifying ownership of spoofed number

It would be very helpful in making sales if I could make a new RingCentral system spoof the not-yet-ported or un-portable number of the customer after going through a process of proving that they own the number. Many people will not answer a call ...
Christopher Nelson over 2 years ago in RingCentral Phone 0 Under review

the ability for Admin to review voicemail for sub-users in the Call Log along with the recordings

Currently there are far too many steps for the Admin to go through to review voicemail messages left for the other users. The current system is difficult and time consuming for the Admin who often wears a number of hats in addition to monitoring c...
Guest over 2 years ago in RingCentral Admin Portal 0 Under review

Feature of Ring Back Ring Tone

Hello Ring Central, A lot of our customers are asking for the feature Ring Back Ring Tone. If the customer has been in a hold for x amount of time and the phone rings back to the main line, the system should recognize it as an existing call and no...
Guest over 2 years ago in RingCentral Phone 0 Under review

Audit changes to settings like Directory Integration

Audit changes to settings like Directory Integration, currently changes to this setting aren't audited
Guest over 2 years ago in RingCentral Admin Portal 0 Under review

Individual Call Ques w/in an IVR - User Toggle On/Off

Aloha. It would be benificial for a user to be ablet to toggle accepting calls from an assigned call que. Currently their is the ability to toggle off all call ques, but not individual. Please feel free to reach out to me for further details on th...
Kevin Norton Hooikaika over 1 year ago in RingCentral Mobile App 0 Under review