Percentage should be based on active users not enabled users.
When looking at analytics, I want to see how many calls were taken/made by active user-not just enabled. I would also like to see it by department, (how many for Customer Service, how many by Logistics, etc).
Need reports extracted immediately after 00:00 Hrs EST
Currently, we have to wait 5 Hrs. to extract report after 00:00 Hrs. EST to extract reports to get the right data. So, we are extracting reports at 5:00 Hrs. EST for the previous day which is too late. Can this be extracted at 1:00 Hrs. EST with c...
Allow RingCentral App to Place Max Agent Calls on Hold
The RingCentral Phone app could place a call taken by the Max Agent on Hold. This feature does not exist with the RingCentral App. The agent must place the call on Hold via the Max Agent. This poses a certain amount of risk if your agent doesn't u...
to be possible to add manually GOALS how many calls a day someone should do, and then if he didn’t reach that goal that number to be red and % to be displayed, like 120% above goal or 20% less then goal
RC on Mac. This is fairly standard across the web: enter text into a textbox press cmd enter form posts to server But when I press enter or cmd enter in a text compose window it won't send. I have to move my hand off the keyboard to actually send....
I would like to know where the abandoned calls are coming from. I have a concerning amount of abandoned calls, but I can't pinpoint which extension they're coming from. This would be helpful information to know for performance and planning purposes.