All ideas

It's helpful for the customers instead of typing their inquiries. Also, the chatbot can handle it so it's an advantage

to be possible to add manually GOALS how many calls a day someone should do, and then if he didn’t reach that goal that number to be red and % to be displayed, like 120% above goal or 20% less then goal

When typing feedback comments in the Evaluation Form, there is a character limitation of 256 characters. It’s important to leave detailed feedback and limiting the characters diminishes the quality of the feedback.

If an agent submits a ‘Request Further Review’, this means they are ‘Challenging’ the score and want it re-reviewed. Currently, the dispute routes back to the Evaluator. This shouldn’t go back to the Evaluator but to a third-party person, like the...

We have two call queues that our internal help desk can be a part of. There is a feature to allow the queue members to select which queue they want to take calls for. This currently only applies to the mobile app, however my team uses the desktop ...

When using the SalesForce “Classic” dialer, a user could open a new (Chrome) browser tab with the same Salesforce session, and then open the “Classic” SalesForce Agent InContact dialer on each active Salesforce tab. It is common for our users to o...

RC on Mac. This is fairly standard across the web: enter text into a textbox press cmd enter form posts to server But when I press enter or cmd enter in a text compose window it won't send. I have to move my hand off the keyboard to actually send....

Requesting for this following features: status: "on a call" can be placed on top, currently it's either unavailable or available only if an agent is on a current call, phone number should show in live reports have the ability to change the status ...

For Super Admin to access other users Glip messages

User Roles that do not have “User Info” enabled in User Settings are unable to change their voicemail PIN. Enable user option within the voicemail box when dialing into the voicemail system