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Customer Ideas Portal

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Upgrade firmare for Yealink T42S, T46S etc.

Yealink has a great dual connect headset (WH63) that can flip between deskphone and softphone/computer. Unfortunately, it is not compatible with Ring Central because Ring Central's firmware for the Yeal...
Todd Thurlow over 1 year ago in Hardware 1 Under review

Add Direct Messaging to Outlook Inferface

we currently have Ring Central Desktop app and some associates have the RingCentral App integrated with Microsoft outlook. Wondering if while using the Outlook interface if we can direct message other associates, as we can with the Desktop interface.
Guest over 2 years ago in RingCentral Admin Portal 1 Under review

Text to Multiple People Using Zapier

Now that you've added MMS capability to Zapier, also add the ability to text to more than one person. I often have the need to text two people at once; for instance an individual and their manager.
Kelly Enser 9 months ago in RingCentral Integrations 0 Under review

When making outbound call, immediately sound a tone to indicate that the call is being made and that your headset is working.

When making a call, it is not obvious that the headset is on/working until I hear the ringing. This may take 10s of seconds before you hear it, and takes longer to realize that the headset is not on. By that time the person you called may have pic...
MIKE EXT 701 9 months ago in RingCentral Phone 0 Under review

Add Message-Only Extensions as a filter

There is no option to see stats for Message-Only extensions on a signle dashboard
Arsalan Mehta 9 months ago in RingCentral Analytics 1 Planned

Assign Custom Answering Rule to Each Extension at Once

Setup custom answering rule, and assign them to extensions at once
Mark Simons 9 months ago in RingCentral Admin Portal 0 Under review

CNAM/CLI for all clients globally

Having your business registered on a CNAM database increases the answer rate of calls substantially and is being offered by many competitors in the UK market. This needs to be added ASAP or you'll lose clients to other services
Shahbaz Khokar 9 months ago in RingCentral Phone 0 Under review

Driver Recruitment Software Integration

It will help a lot if we could have an integrations with DRS - Driver Recruitment Software for both calls & SMS for UK customers.
Ovi M 9 months ago in RingCentral Integrations 1 Future consideration

One-Click ability to reset user settings

One-Click Settings Reset Ability to Erase or Reset:- All Recorded Greetings(greeting, voicemails, connecting, etc.)- All Voicemails - All Message / Text / Fax- Reset to pre-defined default PIN, password and security question The one-click reset bu...
Brent Martin 9 months ago in RingCentral Admin Portal 0 Under review

Chat logs for RingCentral

We are looking to be able to retain chat logs of Employees. When we disable an account to cut off access to an employee who was terminated and re-enable it, the chat is cleared.
Guest over 2 years ago in RingCentral Admin Portal 0 Under review