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Add an option to pin the "active call" window for desktop app

I find myself often searching frantically for the "end call" or "hang up" button when a call ends. I use my computer with a headset for calling, and frequently when a call ends I have to click around to find the "hang up" button because it's been ...
Craig Rhinehart over 1 year ago in RingCentral Web/Desktop App 2 Under review

Supervisor or Group Admin should have access to recorded calls for their team.

In Ring Central UC platform, there is a call recording feature available however recorded calls can be accessed by Individuals. There should be a option for Supervisor to listen the call recording We can create group and set Group Admin access to ...
Vishal Patel over 1 year ago in RingCentral Admin Portal 0 Under review

Display both Caller & Line ID on screen in the mobile app in situations where users have more than one line

I have two lines coming in to my mobile app. I need to be able to see the caller ID and also the line ID, so I know how to answer the phone appropriately.
Matt Alexander over 1 year ago in RingCentral Mobile App 0 Under review

Ability to Create a QUEUE Group

Would be great if I could group Queues for overall, aggregate, report filtering purposes. You can currently do user groups.
Guest over 1 year ago in RingCentral Analytics 1 Already exists

Ability to see what time of day calls are received on average

No description provided
Guest over 1 year ago in RingCentral Analytics 2 Already exists

Update RingCentral to IPV6 *URGENT*

EE has already dropped IPV4 and other networks will be dropping it soon, so it is quite important to know when RingCentral will be updating it to IPV6 otherwise it will stop working soon. My phone is on EE and I can't use the Ringcentral App or my...
Vernon Kerswell over 1 year ago in RingCentral Phone 0 Under review

Filter KPIs by Department

This is useful to Department leads os that they can filter out their own departments/groups.
Guest over 1 year ago in RingCentral Analytics 1 Already exists

Adding "Reservety" app to one of your supported apps

We need to integrate Ring Central to our Rental tool, which is Reservety so we can send auto-text option that allows us to send delivery and pick up reminders to our customer's rentals.
Customer Service over 1 year ago in RingCentral Integrations 1 Under review

Integration with Practice Panther

I would like to be able to easily sync contacts between Ring Central and Practice Panther. I can't even do it using a Zapier bypass because the Ring Central options are so limited. The current "export contacts-edit contacts-rename doc-import conta...
Jessica Kaizer over 1 year ago in RingCentral Integrations 1 Under review

Make auto-receptionists numbers searching in the RingCentral app

I have several auto-receptionists numbers that are not searching in the RingCentral app. My only workaround is to create contacts for each user.
Ramon Alvarado over 1 year ago in RingCentral Web/Desktop App 0 Under review