Skip to Main Content

Customer Ideas Portal

Showing 4477 of 4477

Provide a non-updating version of the Macintosh Package

At my instutition all software on computers is centrally managed, including peroidic updates. However the RC Macintosh package performs auto-updates, routinely prompting users for their password to become Administrator. Many of our users do not ev...
Dean Eckstrom over 1 year ago in RingCentral Web/Desktop App 0 Under review

Text Message only for DL/VN Numbers without Phone calls

Customer wanted to have an option to send & receive Text message only on their RC number and can disable phone calls.
Guest over 1 year ago in RingCentral Web/Desktop App 1 Already exists

Call routing to Voicemail

Have the calls routed to voicemail first then have the option to answer the call.
Guest over 1 year ago in RingCentral Mobile App 0 Under review

Integration with Ricoh Copiers - No ATA device needed

Our Ricoh copiers have the Smart Integration software. Companies like eFax, eGoldFax have apps to send faxes directly to their services without a need for a POTs line or ATA device.
Guest over 1 year ago in RingCentral Integrations 0 Under review

Subtitles during phone calls

It would be great if a feature was available for during phone calls where you could read subtitles of what the other person is saying. For people who are visual and read lips, it would be really helpful to have that added support. Please let me kn...
Guest over 1 year ago in RingCentral Mobile App 0 Under review

Register customer's number before they can connect to your main number.

We will register the customer's number. Once registered to the main account. The customer will be able to call the main number. If not registered they'll not be able to call the main number.
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Dashboard - Add Status Thresholds for State

New Dashboards are missing option to add thresholds, this was available previously. https://help.incontact.com/Summer20/EN/Content/Reporting/Dashboards/Widgets/AgentListWidget.htm If you have customized your Unavailable State thresholds, and a con...
Guest over 1 year ago in RingCentral Contact Center 0 Under review

Update email address

When people look up my name in Contacts, my email shows up as a long string of letters and numbers + the actual email address. For example: laladkf=eklklea-dklowfmjohnsmith@hello.com
Guest over 1 year ago in RingCentral Web/Desktop App 3 Already exists

Change email address for RC App

When I started using the RC App, I migrated my contacts using Microsoft but, the email addresses associated and showing up on "My Profile" is no longer going to be used in the coming days. Also, some of the email addresses should not be showing on...
Guest over 1 year ago in RingCentral Integrations 1 Already exists

User Can Monitor Calls Even Without a License

Can we have the option to set up a user without a license or digital line to be able to monitor calls? The user does not need to make and receive calls. The sole purpose is to just monitor calls of other users.
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review