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Monitor calls/answer calls for others in RingCentral App

We need a way for our receptionists to use the RingCentral App to monitor and answer calls for their department directors. This is only available using the RingCentral Phone however the rest of our institution is using the RingCentral App for desk...
Tracey Lulek over 1 year ago in RingCentral Web/Desktop App 0 Future consideration

Fax transmission results to show the direct number instead of main number only + extension number

Currently, fax transmission results only show the main number and extension number. We would like to be able to see the direct number so that will be able to identify which direct number that fax transmission result is for.
Guest over 1 year ago in Developer Platform and APIs 0 Future consideration

Keep Site Filter When Editing User Phones

Option to keep the Sites filter in place when editing multiple phones. Every time I need to change multiple phones and select a Site filter, when I'm finished and click the "Back" button, it brings me back to the list of user phones but clears the...
Nick Rowland Corp over 1 year ago in RingCentral Phone 0 Future consideration

get a chime/sound when a fax comes in to my number

When fax comes in, I would like to get a chime/sound when a fax comes in to my number.
Guest over 1 year ago in RingCentral Phone 1 Already exists

Abandonment Threshold

I don't want to count queue abandons at <30 seconds. They are hang ups and aren't valid in our performance data. Ring Central does not have the ability to set an abandonment threshold. I know that RC is not an ACD, but this should be a standard...
Guest over 1 year ago in RingCentral Phone 0 Future consideration

Show phone text history list

A list of senders in the detail area when you click text button in the left column (like you have for voicemail and fax already) was in the RC Phone app, miss it in the upgrade.
David Belokonny over 1 year ago in RingCentral Web/Desktop App 0 Already exists

Pixel Book computer (Google)

For the pixel book computer, I downloaded RingCentral meetings app for my company. For my meetings on Ring Central, I need to share my screen with my clients. Initially, I was able to share, but poorly. Now, when I click on share, my clients are n...
Guest over 1 year ago in RingCentral Meetings & Webinar 0 Future consideration

Phone call satisfaction feedback/survey

How to setup a feedback/survey for our RingCentral calls? For example, when the call is ended, the customer can press 1 or 2 to express satisfaction or not satisfaction.
Guest almost 2 years ago in RingCentral Phone 0 Future consideration

Add local call-in number for India on audio calls

RingCentral provides local dial-in numbers for virtually every major country except India. It's very helpful.
Guest almost 2 years ago in RingCentral Meetings & Webinar 0 Future consideration

[ignore me] test status flow

status workflows
Sofia Nguy almost 2 years ago in RingCentral Web/Desktop App 1 Will not implement