Customer Ideas Portal

We made a business decision to no longer record all of our calls and to go back and delete all previous recordings. Without this feature, we are also going to lose all of the data/records associated with those calls.

Allow call FORWARDING (not TRANSFER) from one soft endpoint to another. The older Ring Central Phone app had this. The new Ring Central Desktop app does not. Removing existing features from a new product seems counter-intuitive.

This would be very useful to any place that has a group of people to answer phones. For example we have 5 people that can answer anytime someone calls our office. 2 of those people only do it if others are gone from work, so it would be nice for i...

Can we have the option to set up a user without a license or digital line to be able to monitor calls? The user does not need to make and receive calls. The sole purpose is to just monitor calls of other users.

Ability to disable weighted scoring so that multiple scores can be available within a single evaluation, that do not impact each other. Example: A single form that shows two separate scores/rankings by section/category within the same form. A Cust...

All incoming callers are answered by the automated attendant and select a menu option. Some menu options transfer to external systems some to internal queues. We would like a report showing the menu option selected by incoming calls to know the nu...

We provide links for our clients to send out to their own clients. It will be very useful to send a quick short and professional button that will take them to their website same as they do through email.

Customer should have the ability to whitelist country without sending CCAF, since not all were comfortable sharing this information

When putting in a number under the Call Me option when joining audio in a RCM, there was a way for the system to say "Please press 1 to join the meeting" before joining the audio in the meeting

Is there a way to view the active call's duration without doing the calculation from the call's start time or waiting for the call to end? Could be accomplished through live reports, presense, or call log. This would be hugely beneficial to help k...