Customer Ideas Portal

Right now I can only see my mute status at the bottom of the RCV screen. It would be helpful to be able to see if I am muted within my own "square" in the gallery just like I can see everyone else's. When they are muted, it shows that in their gal...

My business has 6 inbound numbers; one main and 5 fax lines. All SMS to any of the numbers is directed to a single extension. Currently, there is no way to tell for which number the text is intended. Identifying which line the text came in on woul...

it would be useful to be able to analyze which missed calls and voicemails have been returned. We are operating medical practice and our goal is to return all voicemails ASAP. Currently we are exporting all the calls in the Excel and then through ...

Currently, SMS and fax email notifications for non-assigned/non-direct telephone numbers are emailed to the email address that is set in the RingCentral operator extension. The only way to redirect those email notifications is to change the email ...

We have run into issues when one deskphone in a ring group is unplugged for one reason or another and the ring group stops working correctly. The inbound call rings for maybe half a ring and then hangs up on the caller. We have also run into issue...

When I click a web link, RingCentral isn't on the list of available phone apps by default in Chrome, Edge, IE. Firefox allows you to pick a program from Windows file explorer, but the other 3 don't, they just provide a static list. RC should ask t...

Very important to determine hold times..

Our customer was asking about a service that would translate during a meeting for the attendee. It would be translating real time into Spanish.

Please add the option to mask portions of an active call. We are needing to mask sensitive info during our calls.

I should not have to modify my RC Video details in the right panel to remove require password or to just by default meeting ID. I should be able to set those and have the plugin remember my settings.