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i would like to message a patient that is just entered the waiting room for a video

so the doctor is in a video with a patient at the minute and a new patient enters the waiting room, there is no way to message them to let them know he will be with them shortly. and his is causing a major for 3 weeks now. because the patients lea...
Guest almost 2 years ago in RingCentral Video 3 Under review

Enable Heads Up Display by Default

It would be beneficial for Admins on the system to be able to enable the HUD (Heads Up Display) by default for users on the system.
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Play a chime when the call ends

When a call drops, I have no idea because there is no chime to let me know. Also when the other party hangs up, I would like to know that the call has ended. This feature exists in competing products (for example Microsoft Teams). Thank you.
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Allow to share private dashboards to selected users

You can only make dashboards private or public, allow to make private and share with specific users
James Duguay almost 2 years ago in RingCentral Analytics 0 Future consideration

Add a small mini mode window that is always on top for muting sound and video, like the old RC Meetings application

When using the old RC Meeting application, you could minimize it to a mini mode window. If on a computer with only one screen, you could type in notes on one screen, and still be able to mute and unmute yourself on the mini allways-on-top RC Meeti...
Peter Z. almost 2 years ago in RingCentral Video 1 Under review

Add Common Area Phones to RingCentral Analytics

It would be super helpful to be able to get reporting on common area phones in RingCentral Analytics.
Brian Schwartz almost 2 years ago in RingCentral Analytics 0 Under review

Sales Force Customer Data Pop Screen when answering parked call on Custom Park Lines

Many calls come in from the queues, but a lot are also parked on custom park lines. the Sales Force adaptor doesn't allow for those parked calls to screen pop in SF with the customer information making extra steps for the agents, all calls should ...
Todd Downing almost 2 years ago in RingCentral Integrations 0 Under review

Export phone numbers including serial numbers for desk phone

I would like to download all the phone numbers on the account inluding the serial numbers of the desk phones. As for now, we can only download the phone numbers and the make and model of the desk phones.
Guest almost 2 years ago in RingCentral Phone 2 Under review

Traditional Intercom needs to work.

Useful because it saves time. Currently, you have to dig into the Menu option, press InterCom, and then enter your extension. With a traditional intercom option, I should be able to 'buzz' the other party simply.
Guest almost 2 years ago in RingCentral Phone 0 Under review

Custom tabs for add-ins

Microsoft Teams supports the capability to install "Custom Tabs" into the Teams UI. Integrations can use this to inject large portions of their product directly into the Teams interface, allowing people to get more work done in a 3rd-party tool wi...
Byrne Reese almost 2 years ago in Developer Platform and APIs 1 Future consideration