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Option to pause and unpause while in an on going call recording/masking

Can we update the RC new app for recorded calls to be able to mask portion of an on going recorded calls
Ross C over 2 years ago in RingCentral Web/Desktop App 0 Under review

level IVR/enabling the dial by extension option

can we add option for zip code while using multi Level IVR or adding the option to enable dial by extension on multi level ivr
John Ramirez over 2 years ago in RingCentral Admin Portal 1 Under review

Call Log or Data Export should contain all the data.

Current export file will not have document name and # of pages information. If we include that we are able to identify which file got failed and we can refax that immediately without any delay. Also, we have Incoming and outgoing details, we need ...
972-432-6692 Fax 10 months ago in Developer Platform and APIs 0 Under review

increase key presses

When a team uses an IVR they're limited to the number of key presses. So, if there's more members on the team, key presses aren't available. Currently, to make this work a person's extension would have to be changed. In my case, the extension is a...
Vera Pantich 10 months ago in RingCentral Admin Portal 0 Under review

Answering with voice instead of keypad

I use a mobile phone while driving. It is very hard to use the keypad to asswer calls. Would much prefer to say yes
Peggy Roggemann 10 months ago in RingCentral Mobile App 0 Under review

Ability to merge two parked calls

If two callers call in and are placed in Park 1 and Park 2, I want to be able to merge these two with me for a conference call.
Melissa Hallowell 10 months ago in RingCentral Phone 0 Under review

ability to better define rows

I would like to set it up so all like items are on one row. It could be two widgets or three. I don't want the system to group them by size. I would like more control of how the page is displayed.
Mandi Zweifel over 1 year ago in RingCentral Analytics 0 Future consideration

Call Queue Lineup

Urgently requesting a feature in which we can view all incoming calls within our queue at once. A "Call lineup" of sorts where all the calls that are awaiting pickup are listed so we know how many more calls need to be answered within a specific t...
Guest over 1 year ago in RingCentral Web/Desktop App 2 Under review

Google Assistant

For our very large remote based sales and technician employees, having RingCentral work with Google Assistant would provide us with much more adoption in RingCentral across our organization. At this time, Google Assistant will not place calls via ...
Chris Redmond Ext 1147 over 2 years ago in RingCentral Web/Desktop App 1 Under review

All users should see voicemail and text messages

All users should be able to see text messages and voicemails and not just the assigned "operator". With several users it's difficult if only one person can see voicemails and texts, especially in a busy office so it would nice if other users could...
PSIA AASI Northwest 10 months ago in RingCentral Web/Desktop App 0 Under review