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911 Alert Routing

We have 44 offices in 5 states. Each state has a different District Manager. Currently anyone we add to get a 911 alert, gets the 911 alert regardless of which state the 911 call was made from. It would be helpful if we could say "If someone from ...
Guest almost 2 years ago in RingCentral Phone 1 Future consideration

Contacts on MacOS app

In the MacOS none of my iCloud contacts show up. It's very frustrating because I can't see at a glance who called or left a voicemail or call recording. My contacts appear just fine on my iPhone.
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Add multiple block numbers in user settings and download blocked numbers

Add multiple block numbers in user settings ext-screening, greetings and hold music- blocked calls as to save time rather than just putting 1 number at a time. download all or multiple blocked numbers to remove from blocked number list
Guest almost 2 years ago in RingCentral Web/Desktop App 1 Future consideration

Tool to clear out app history (profile pic, conversations, messages, etc.) before reassigning an account to a new user.

When a staff member leaves and is replaced, the new person is assigned their predecessor's phone number and therefore inherits the old user's app settings, chat history, profile picture, etc. I would like an option for the admin to wipe the accoun...
Lisa Feinman almost 2 years ago in RingCentral Web/Desktop App 1 Future consideration

Change the Ring Central App messaging Font to a Serif Font

Those who need to tell if a l is a l or an I
Servontius Turner almost 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Limited Call Log Access

Give a manager access to the call logs of the people that report to them without giving them access to the whole company? Like their boss's calls.
Guest almost 2 years ago in RingCentral Phone 1 Future consideration

More than 4 People in a call

When I try to make outbound calls, it only lets me add 4 other participants to the call. When this happens, it gives a fast busy signal and does not let me add them in. I know that there is the option to provide the callers with a conference phone...
Guest almost 2 years ago in RingCentral Web/Desktop App 5 Under review

We would like to add our custom sound for the first 3 seconds then switch to your default hold sound after

We have a custom sound we would like to add for our hold queue but it is only 3 seconds long and we do not want it to loop. Is there a way to use our custom sound for the first 3 seconds then switch to your default hold sound after?
Guest almost 2 years ago in RingCentral Phone 0 Future consideration

Enable file location selection when downloading in the Glip section of the RC App

When using the new RingCentral app (not Classic) the user doesn't have a choice of where files received in Glip messaging will download to. They automatically download to the default download folder for the PC. However, when using the RingCentral ...
Guest almost 2 years ago in RingCentral Web/Desktop App 1 Future consideration

Fax Cover Page using the Ringcentral App desktop

We have Google Contacts synchronized on the app with all information. When we send fax using the same app, it does not auto-populate the recipient information (like first and last name, company and business phone etc..) in the cover page.
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Future consideration