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Live Queue Agent/Monitoring

RingCentral really should create a dashboard like this one (see attached) which would show the last time a call was taken by each agent.
Cynthia Bernier over 1 year ago in RingCentral Analytics 2 Under review

Audit trial

We will like to know if you guys can add the call monitoring permissions to audit trial, we just had a situation where someone add one of director extension to the can be monitored permissions option with everyone in the company and we check the a...
Juan Gutierrez over 1 year ago in RingCentral Admin Portal 0 Under review

Ability to delete evaluations

Quality Monitoring: Ability to delete evaluations without needing the agent to acknowledge the evaluation first.
Fatima Gonzalez over 1 year ago in RingCentral Contact Center 0 Under review

Live Queue Agent/Monitoring

RingCentral really should create a dashboard like this one (see attached) which would show the last time a call was taken by each agent.
Sara B. over 1 year ago in RingCentral Analytics 1 Already exists

Attach Audio File to voice-to-text notification email

The voice-to-text transcription is not perfectly reliable as it is, and it would be easier to share voicemails among coworkers if there wasn't the additional step of having to download the .wav file and attaching it to an email. If that .wav file ...
Gene Barton over 1 year ago in RingCentral Mobile App 1 Under review

Allow for extending the call log data retention to 6 months

Allow for extending the call log data retention to 6 months
Cory Barnes over 1 year ago in RingCentral Admin Portal 0 Under review

HUD Pop Out Zoom/Enlarge Functionality

Would be great to add a zoom in/out view option to the HUD pop out
Hasan Qummi over 1 year ago in RingCentral Web/Desktop App 0 Under review

Allow users to place call on hold to answer second incoming call

We do not have the ability to place an active call on hold to answer the incoming call unless we get up and answer the call on another phone in the office
Ryan Hagenbrok over 1 year ago in RingCentral Contact Center 0 Under review

Ability to remove pre-made Fax Templates from Ring Central Admin Portal.

I recently opened up a Support Case with Ring Central Office Support regarding the ability to remove Fax Templates in Ring Central Admin Portal. I was told to submit this idea from the Office Support Team because currently Fax Templates can not be...
Nicholas Wardian over 1 year ago in RingCentral Admin Portal 0 Under review

Add a filter to the Active Contacts Report in Contact Center

Need to be able to filter the Active Contacts report by skill. We have several VM skills and the managers want to be able to only see the active contacts in the skill they manage to see if there are duplicate VMs in the skill from the same number....
Paul Carmichael over 1 year ago in RingCentral Contact Center 1 Under review