Customer Ideas Portal

I am a small business with a 3-minute informational message about my unique company. For people that have already heard this message, listening to it again for 3 minutes before leaving a message would get anyone angry. Having the ability to bypass...

I don't know who my company admin is and I should be able to contact them directly though the app.

Randomly customers will fax documents to the main numbers or our locations. Since these are not assigned to users I have these faxes go to our Admin account which I monitor. I do receive an email notification that a fax has been received; however,...

For Only Company Contacts, please show their Availability (Available, DND, Invisible) on their User Icon and the Custom Status Icon/Message to the Right of the User Name. Also, please show the Custom Status Icon/Message to the Right of the User N...

The way that the system is set for call queue name display is it would only show if the call is going into the RC app but if the call is being forwarded to an external or personal mobile number, it does not show the call queue name which is helpfu...

When a call goes thru a call queue in a rotation settings and a member was not able to answer, this will count as missed call which is should not count as missed.

Simply to let the sender of a text message know - not to expect my reply to their text until an entered date - until I am out of the office...just like a phone has such an automated feature for replying to a call. Thank you.

I sometimes forget to make myself available when I've left my desk. If the icon in the Windows (or Mac) Task bar showed a 'badge' reflecting my status I would be ale to see if I have forgotten.

I have clients that want to record a presentation or training program without an audience. Is it possible to transcribe these presentations/video recordings? At the moment the transcription only occurs if there are other participants

The customer is experiencing issues making calls using a Maltese number and found out that the number is an IVN. We advised that IVNs are intended for inbound calls only. However, we do not support Maltese MVP GO at the moment. We need this added ...