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Customer Ideas Portal

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Replay voicemail

hi, it would be great to add an option for customers to replay or record their voicemail again before they hang up. Any option that customers can get auto reply saying we received their voicemail?
Guest almost 2 years ago in RingCentral Phone 0 Future consideration

Call logs to be automatically entered into Case objects as well as Lead/Contact/Account in Dynamics 365 integration

We are using the Dynamics 365 integration and the auto-log feature for putting notes directly into a lead/account/contact is great for saving time for our sales team. However our Customer Service team do not have the same luxury as they are using ...
Guest almost 2 years ago in RingCentral Integrations 0 Future consideration

Create a virtual room for podcast recordings

As a podcaster, one of the biggest challenges I and my co-host face is to get a consistent audio (and video) quality for our show recordings. Since RingCentral already has a robust technology like RC Rooms, I think you folks can replicate the tech...
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Future consideration

How do I get full name to display on Ring Central Meeting Reports?

I need the full names/numbers of participants to show on the RingCentral Meeting report
Guest almost 2 years ago in RingCentral Meetings & Webinar 0 Future consideration

Customize Call Screening Prompt

We have been long-term customers of RingCentral, and it seems we recall that we were able to customize the "Call Screening Prompt" years ago, but the feature is no longer available. We have been able to customize almost all aspects of our callers'...
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Ability to Delete Video Call Notifications on the RingCentral App

We would like the ability to delete the video notifications in the direct chats on the RingCentral app for data retention purposes. Currently, there is only the option to 'Like' or 'Bookmark' these notifications.
Cassandra Champney almost 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Allow Poly headset features

Voyager 5200 UC - features such as auto answer with pickup from desk aren't available with Ring Central desktop app [they are with Ring Central Phone desktop app]. Would be great to have this as I understand RC Phone is going away. And the RC desk...
Paulla Fetzek almost 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Simple mode for Avaya Cloud Office softphone

IT would be useful to have a setting for the softphone to hide the compose text, start video conference, fax and calendar functions. We use MS Teams for these and just need the telephony features.
Chris Waddington almost 2 years ago in RingCentral Phone 0 Future consideration

Avaya Cloud Phone should share status with MS Teams

We use MS Teams for internal communication and chat. It would be helpful if Teams could show a user as busy if they are on a call on the Avaya app and vice versa
Chris Waddington almost 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Password History Restriction

The ability to set a password history restriction is not currently in place according to a response I received from RC support. For example, if you set a password expiration and it expires, you can still keep using the same password over and over....
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Future consideration