Customer Ideas Portal

Add languages to RC Video closed captioning options

Facebook Portal is an $100 Video Conference Unit that allows SME's to cost-effectively integrate Room-based units into Video Meetings. They have a model whereby 3rd Parties can use the platform - Zoom for example can be used. It makes for a great ...

Audit tracking of who connected to audio or video conference call

This would be useful for creating Dashboard or Power BI for analysts. When we export the performance report, there should be a date attached beside the numbers from when the date was gathered. When the data is - for example, longer as far as weeks...

Similar to what Zoom or WebEx has, every single admin web page that shows list of user, list of Call Queue , list of information showed be able to download.

When viewing all voice mail messages you have the ability to select the checkbox in the header to select all voice mail messages. If you have more than 50 voice mail messages and you select them all and click delete, nothing happens and there is n...

automated home screen reverts back to default if user forgets to return when answering call, or other. Timer has a default and custom settings.

versatile for other tech devices, such as K175

Cleaning out and organizing my faxes is quite difficult. I need the information on both the app and the website to see which ones to delete or which ones I need to handle. The app has the view eye that allows you to see the fax sent but the websit...

if you are an admin of the contact center, you should be able to login and view the dashboards etc.