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option to know if the call came from call queue or direct number

please add a settings where the user would know if the call came from call queue or direct number via IVR For example, if the caller press 1, 2 or 3
John Ramirez over 1 year ago in RingCentral Admin Portal 0 Under review

Enable "pause/mute" automatic call recording for call queue

Currently we are unable to pasus or mute recording in a call acceptted via call queue if we have automatic recording turned on. Please implement this feature as this will be a breach of Australian regulations.
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Call Logs- All Users

As the business owner, I need to be able to see each users call logs, text logs and video logs that each has on a daily/weekly/monthly basis
Guest over 1 year ago in RingCentral Phone 1 Already exists

allow desktop phones to use any number for caller id, at least numbers in the company

we have 2 phones in a room, I can get both phones to ring, but want calls returned to go to one phone to ring both
Guest over 1 year ago in RingCentral Admin Portal 2 Already exists

Add the option to transfer calls directly to voicemail on Unify CPXXX phones.

Currently most other phones that RC sells allow the option to transfer a call directly to a user's voicemail. Can we please get this support for the unify phones? This is an important feature that is used w/ presence at our company. We need to kno...
Guest over 1 year ago in RingCentral Phone 0 Under review

Call Transfer

Should have a way to transfer an incoming call without having to actually pick up the call
Guest over 1 year ago in RingCentral Phone 0 Under review

Add missing office 365 Public Folder contact integration to the new ring central app

We have all our shared contacts in a public folder in office 365, the existing ring central phone app integrates with this through outlook, but this functionality is missing in the new ring central app.
Nathan Ramsden-Lock over 1 year ago in RingCentral Integrations 0 Future consideration

service autopilot integrate with ring central platform

did not find service autopilot on the list of supported apps please creat an APA
Guest over 1 year ago in RingCentral Integrations 1 Under review

Leave comments on a repeating task and make those visible throughout the life of the task

In Classic version I could add a comment/reply that would be visible to users everyday of the task. So on Monday I could make a comment and on Thursday that comment is still visible on a daily repeat task. On the new version a comment made on Mond...
Guest over 1 year ago in RingCentral Web/Desktop App 2 Under review

Allow access to change availability hours for a limited extension device

We have our Polycom IP6000 conference phones set up as limited extensions but in some sites we'd like them to be able to take incoming calls 24 hours a day. Can only do this if the device is associated to a user and set up as such. Would like the ...
Jason Edinger over 1 year ago in Hardware 0 Under review