Customer Ideas Portal

Being able to look at data regarding who watches a meeting recording and when is helpful to measure the usefulness of sharing the recordings with staff. I'd recommend requiring individuals to fill out their first and last names to be able to acces...

A feature was added where you can click and replace an interaction with the click of a button. Currently the feature is pulling interactions from the day that the button is used. It does follow the criteria that is set in the planners, except that...

We currently utilize different QA Evaluation processes for our new hires. There are multiple calls pulled for them earlier on. When using multiple planners for this, it causes issues with QA evaluations being duplicated. The system does not recogn...

You seem to promote this product, but all the users in the community are single users and NOT engage Voice Customers. It would be nice to allow Engage Voice Customers to be able to communicate with each other to discuss issues and solutions.

You send out emails about this and many are missed or go into a junk file and also missed. It would be helpful if this information can be on here and acceessible. You want us to communicate via the portal with you, but you promote outside communic...

It would be extremely helpful to be able to view all voice traffic in real time. When on Mitel I was able to see all steps each call took in real time. This was for all calls that hit the phone system not just contact center calls.

It would be great to have custom dashboards so that we can have a User Group manager see analytics of just the users within his group

Allow calls from extension to extension 24/7 even if external calls are set by Custom Auto Receptionist Schedule or Custom Extension Schedule.

I need this feature (like all other phone systems have), that will allow the user to dial a prefix before the number and different prefixes will send different caller ID numbers: -Certain phones can dial 9 + the phone number to use the Main compan...

Would like to have an Enter button on compose message that they Press instead of just pressing Enter to send message or option to turn the press Enter for sending message