Customer Ideas Portal

Would like Hud layout options- Grid view.

we have an IVR which feeds off to a user (Dial-By Ext Ext. 406) this user is set NOT to ring and has a long custom voicemail asking clients to use DTMF tones to locate an advisor or return to the main menu. it appears a lot of the missed calls whi...

Please READ carefully as the issue is not what you might think, nor simple. Currently there’s a Developer GLITCH in RC App where if a User creates an account using "company email" not through the Admin Portal, NO ONE including Admin and the User c...

We manually configured our Yealink T46G, but tech support does not currently have a way to make the DSSKEY setting for BLF reflect the presence of users currently on calls. We have shortcut buttons for the users in our office on the screen, but we...

This is currently available on the US based systems.

When clicking on the voicemails for other users from within the Admin panel, it pops-up and asks for that users passcode. (see image) It would be nice to have two things occur at that point: Focus on the box brings the cursor to the password field...

As a law firm that mandates all inbound calls need to be answered by a person and not VM, I set-up multiple Custom Rules for the week, and each day of the week. I could have up to 7 different Custom Rules in the same day because of admin schedulin...

This will help in checking associates status and calls waiting if any.

We have an Employee line that can be called by employees to inform Managers of their absence if they will not be in. This line rings a single phone that often goes unnoticed by our night shift due to loud machinery. We would like to be able to hav...

As a pickup member it will be really useful to be able to see a presented call label change from 'To Main Menu' to the 'Agents Name' when external callers dial our main company number and dial an agents extension. This will help pickup members asc...