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How to send one fax to multiple recipients.

By trial and error I discovered the secret to sending one fax to multiple recipients: simply list the fax phone numbers one at a time, one fax number after the other, with a comma separating after each number: To: 111-111-1111, 222-222-2222, 333-3...
Marvin T. Boyd, M.D. 9 days ago in RingCentral Web/Desktop App 0 New

Gain admin visibility of user created speed dials on hardphones

It would be very nice if admins could see users created speed dials on their hardphones. Currently, only admin created speed dials are visible in the admin portal. As such, if a user has a custom speed dial they made, and an admin is not aware of ...
Connor Williams 13 days ago in RingCentral Admin Portal 1 New

Incoming call on iOS should ring/open RC app not native iOS phone app

When the iphone is on the lockscreen and an incoming RC call comes in, the call is incorrectly routed through the iOS native phone app and thus is answered in the native phone app. Proper behavior should be for the call to be routed to the RC app ...
Rob Marino 4 days ago in RingCentral Mobile App 0 New

HUD pop out window on RingCentral app

It's great that the HUD was added to the RingCentral desktop app however, the only thing for us that it seems to be lacking is the ability to adjust the layout of the pop out window for the HUD. We still use the RingCentral Phone app because the p...
Danielle Howes 7 months ago in RingCentral Web/Desktop App 7 Planned

Capture RC App and RC Phone App login information in Audit Log

I would like the ability to see when users attempt to login and register their phone. The login information to the web portal is captured but not the apps. This would be helpful in troubleshooting call handling issues and user behavior (like using...
Mike Tormanen about 1 month ago in RingCentral Phone 3 Under review

Add AWAY Option for chat

We (my entire work team) would like the option to set our chat status to "Away" as well as to add text along with it. Right now, the only options are Available, Not Available and Invisible.
Cerissa Kimball about 1 month ago in RingCentral Web/Desktop App 0 Under review

Allow transferred emails to keep their place in queue

In MAX, when we transfer an email from one skill to another skill it puts the email to the end of the line. We provide support on around 15 customer support email addresses and there is a need to transfer emails when received in the incorrect inbo...
Kaci Joslin 14 days ago in RingCentral Contact Center 0 Under review

Provide log report for SMS texts

Daily, weekly and monthly logs of all SMS sent by agents and who they are sent to is required for proper auditing and in order to avoid unwanted activities. Would like to print out SMS text messages. It would be nice to have a way to access the te...
about 2 years ago in RingCentral Analytics 21 Future consideration

Can we add the capability to send audios

Would safe some minutes if we include the capability to share audios in our chat conversations, Thanks!
Joel León 5 days ago in RingCentral Integrations 0 New

Call Queue Members able to access CQ voicemail

We think it would be beneficial to streamline the way CQ members can listen to voicemail that comes in to the queue. I opened a chat and they said the only way is for the user to have admin privilege's but that would give them more access than we ...
Marc Mascarenhas 7 days ago in RingCentral Admin Portal 0 New