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Customer Ideas Portal

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Include Property ware to Integrate with Ring Central

Hi as a company that uses property ware a lot. We need to have a way to synchronize Property ware to Ring Central.
Alberto Pontillas 2 days ago in RingCentral Web/Desktop App 0 New

Need help with integration with SHAPE CRM

Need help integrating RC with my CRM SHAPE
Jeff DaCosta 2 days ago in Developer Platform and APIs 0 New

Display My Caller ID while on a call

In previous RingCentral DialPad versions, my caller ID remained viewable throughout an active phone call.On this newer version (Web: 22.3.30.1620 2022-09-19 17:44:15), I was hunting for my caller ID while I was on an active call. In the conversati...
Rachel Strand 2 days ago in RingCentral Web/Desktop App 0 New

Update IVR Greetings By Dialing In

We have several departments that need to update their IVR Greetings regularly, and having them have to record the greeting then submit a case is time consuming. It would be beneficial if the IVR Menus would have a PIN that the appropriate users ca...
Amanda Nemeth 2 days ago in RingCentral Phone 0 New

Change User's Presence from Admin Portal

It would be very helpful to be able to change another user's presence from the admin portal. For example, if a user marks themselves as DND and then leaves for vacation without including in theis status note that they're on vacation, it is assumed...
Kiley Loveall 2 days ago in RingCentral Admin Portal 0 New

CapsuleCRM integration

all other CRM seem to be available, why not CapsuleCRM
Website Haycock 2 days ago in RingCentral Phone 0 New

Improve reliability of changes made to IVR text-to-speech

We have experienced several instances where making changes to the text-to-speech content in our IVR menus does not actually apply. The changes are saved but they do not apply and we have to copy/paste the content back in a couple of times to final...
Fraz Hamid 3 days ago in RingCentral Phone 0 New

External caller transferred to an extension that would just ring a pager and hang up.

External caller transferred to an extension that would just ring a pager and hang up. We have a phone line displayed outside of our shop that a truck driver can call from their cell phone. The idea would be that the driver enters an IVR menu and ...
Justin Harcrow 3 days ago in RingCentral Phone 0 New

Auto Answer Feature to be added to the Ring Central app.

We would like to have a feature added to the Ring Central app to let calls auto answer. This feature is currently available in the Ring Central phone app but not the Ring Central app.
Melissa Vaughan 3 days ago in RingCentral Web/Desktop App 0 New

leave off deactivated users from adoption and usage report

Could we leave off the deactivated or deleted users from the adoption and usage report since those persons are not longer working for the company.
Heather Casteel 3 days ago in RingCentral Analytics 0 New