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Ability for Cell phone app to have different ring assignment than desktop app

Currently Cell phone app rings at same time as desktop app. There is no way to separate those functions. I would like the ability to assign the cell app to ring maybe 2 rings after the desktop app allowing me to pick up from desk before it starts ...
Travis Hill about 2 months ago in RingCentral Phone 3 New

Apply Template Scheduler

Whenever we apply a template to a group of phones, it restarts them. This is very disruptive, so it usually must be done after hours. Having the option to schedule when a template would apply would be very useful.
Jonathan Hatfield about 2 months ago in RingCentral Admin Portal 0 New

Option to disable internal call recording

Internal calls don't need to be recorded like external calls. Need a feature to disable call recording internally. Wasted storage.
Henry George about 2 months ago in RingCentral Admin Portal 0 New

Setting to Remove Agent Ability to Toggle Disconnect/Connect

We need a setting to remove the Disconnect/Connect toggle button for agents so that as long as they are logged in and Available they are connected (offhook).
Ashley Coy 3 months ago in RingCentral Engage Voice 0 New

On/Offhook Reporting by Aux State

Current reporting capabilities can only show total offhook time for a day. However, agents can be offhook in aux states other than Available. Example- Agents can toggle offhook while in lunch aux. We need reporting that gives us the ability to und...
Ashley Coy 3 months ago in RingCentral Engage Voice 0 New

SMS tracking data by user for reporting purposes

We need to be able to track our team's usage and numbers for KPI.
Sundae McMillan about 1 month ago in RingCentral Admin Portal 0 New

Have 2 options for voice message, One for daily use, and 2nd to change to holiday, out of office etc.

It is rather a pain having to change the voice mail message when out of the office and then have to change it back to the daily message when returning to the office. It would be great to have the option to have 2 message recordings, one for daily ...
Lorri Henderson about 1 month ago in Developer Platform and APIs 0 New

Sync RC status with Microsoft Teams

As a company we rely on our Microsoft Teams status (NOT RC) to let our team know we are: away from our desk on lunch or breaks in a meeting on a phone call We use RC for all calls with our customers and when a team member wants to transfer a call,...
Lauren Fisher about 1 month ago in RingCentral Phone 0 New

Ability to make outbound calls whilst Agent is in Automatic Wrap-up

We have many Agents who want to be able to make an outbound call on NICE InContact whilst in ACW, without having to change their state manually and chance having another Inbound call come through.
Sarah Marshall about 1 month ago in RingCentral Contact Center 0 New

Add the "Rock on" emoji to the ringcentral mobile and desktop app

Fun emoji to use to express emotion, low effort dev item
James Duguay 2 months ago in RingCentral Web/Desktop App 0 New