Customer Ideas Portal

As a super admin we should have access to all users passwords without having to change their password or pin! As owners of the business and phone account we shouldn't have to go through this to protect ourselves from suspicious activity from emplo...

Add the folder feature back for easy organizing amongst teams

On macOS, the Ring Central application installs a helper tool that requires privilege elevation to complete the install. Enterprises like ours do not provide administrative privileges to end users, so they can not elevate privileges. The end resul...

Since fax history is only available for 30 days, the transmission notification email should have an option to include the fax as an attachment.

It would be nice to be able to set a users status remotely to DND if they are away from their desk or out of office.

Allow users to enable a colorblind feature that makes presence indicators change to shapes (X, checkmark, -) for "Do not disturb", "Available", and "In a a call". A significant portion of the population cannot distinguish between the green and red...

We have call queues set up and when a call is waiting in a queue to speak with an employee, if that employee is logged into the queue but happens to be on a call, both parties on that call hear beeps. Our employees do not use physical phones. They...

Currently, customers have to copy and paste data from the QoS portal for each incident. Preferably, they would want to download the data.

The Super Admin account, as well as other accounts granted this needed permission, should be able to view the messages on any user/line. The lack of this ability causes some headaches and seems obvious since the admin can always change the passwor...

As a user I'd like to record a quick voice message and send that as an attachment in the chat pane. Like you can do in Whatsapp. Just press a button to record voice, speak your message, then click a button to stop recording. Then send. At the othe...