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Customer Ideas Portal

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Play a Recorded message during a call

Having a recorded greeting/information message to play during call would allow us to give daily updates to our customers.
Nicolas Durelli over 1 year ago in RingCentral Phone 1 Needs more information

Call indentifier, provide the name in the reports

The callers dialed number should reflect both the number and name in the reports Example 877-842-3210 United Healthcare or Unknown, if its unknow, we shall able to add the name similar to Truecaller
Julian Sanjeev 3 months ago in RingCentral Analytics 1 Needs more information

I would like to see the disconnect information in the QOS analytics reporting.

I would like to see the disconnect information in the QOS analytics reporting. This would be beneficial for troubleshooting issues. There is already a lot of data for the call. The disconnect information would further round out the call life cycle...
Toban Barlow 3 months ago in RingCentral Analytics 1 Needs more information

Performance Report: Download Multiple Daily Reports at a Time

Need to download individual day-to-day reports at a time for multiple days. Even if I select from 01-06-2023 to 16-06-2023, I'm getting all the data in one slide. I need to get day to day report
Ryan Ramat 4 months ago in RingCentral Analytics 1 Needs more information

Ability to create reports in Salesforce based on RC activity

allows for viewing of RC usage and justification for expense
Craig Fuss 4 months ago in RingCentral Admin Portal 1 Needs more information

Include KPI's in LOB export

There are so many kpi's, all useful, but higher level execs will not know how to interpret their function. Including the kpi's, preferably as a note in the excel cell where the title exists, similar to the note shown in the online dashboard where ...
Angel Anderson 4 months ago in RingCentral Analytics 1 Needs more information

Automatic Quarterly Export of Analytics

The Analytics system seems to lose all data beyond just a few months (2? 3? ). This makes it truly difficult and a huge loss of valuable information to any customer who wants to look at that data and compare it year over year. An automated export ...
Paul Dobbs 5 months ago in RingCentral Analytics 1 Needs more information

voicemail response time

Add columns to the LOB analytics to display length of time voicemail sits in "new status"- average, max and minimum. This would help us monitor staff response time to inbound calls that go to voicemail.
Katy O'Connell 5 months ago in RingCentral Analytics 0 Needs more information

Fix your call reports

To work
William Molen 5 months ago in RingCentral Analytics 0 Needs more information

PTT - individual contact or group

In the PTT, allow users to be on a global channel where all communication is audible for all members. Also allow the PTT user, to contact individual users directly without them being in a group. Further, if a user selects a group, auto set them ...
Edgar Jameson 6 months ago in RingCentral Mobile App 1 Needs more information