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Those 17 words / 29 syllables need to go away. Please provide separate call-in numbers

"Access code accepted. Please enter your participate ID followed by pound, otherwise just press pound to continue." Those 17 words / 29 syllables need to go away. Please provide separate call-in numbers for “RingCentral Rooms” admins and guest. My...
Eric Jeannerat 5 days ago in RingCentral Rooms 2 Under review

Add announcement option on call queues

there should be an option to announce incoming queue name, not just display, press 1 to accept. that way, the member knows how to answer if he/she is in various queues...
HOME MEDIA TECH 5 days ago in RingCentral Admin Portal 0 Under review

Admin have ability to monitor all employee chats live

As admin we can monitor calls easily, but there is no way to monitor chats between employees or in teams you are not a member of. You should be able to monitor chats the same way you can monitor calls. An admin should also be able to delete teams ...
Ron Ganus 7 days ago in RingCentral Web/Desktop App 0 Under review

Add Outbound call state in the Telephony.Status object

It's come to our attention that users of our application start ringing when they make an outbound call, so we would appreciate a fix in some way. Currently these states are supported in the users telephony status object: NoCall, Ringing, CallConne...
Phillip Thomsen 7 days ago in Developer Platform and APIs 0 Under review

CXONE User Access Overview

We like the new report that was added called "BI Access Report" that will help guide us as to how many users can view BI Reports. One thing we would love is some type of access report that would give us when was the last or most recent login date/...
David Petersen 8 days ago in RingCentral Contact Center 0 Under review

Wealthbox integration

Suggesting adding integration with the WealthBox app.
Sean Bailey 8 days ago in Developer Platform and APIs 1 Already exists

Be able to do Facetime on a call with an iphone or Android phone

Be able to do Facetime on a call with an iPhone or Android phone when dealing with patients so that Dr. can see the patient via phone when necessary.
Cyndi Olivo 8 days ago in RingCentral Mobile App 1 Needs more information

Cost Centers Improvement

Ιn the cost center manager center, when someone presses on the parent cost center to be able to see an overview of the total users and the sum amounts of the cost centers directly assigned to the parent cost center.
Asimina Georgakopoulou 8 days ago in RingCentral Admin Portal 0 Under review

Custom Cover Page Needs Variable for Total Pages

Attached is current custom variables available. In RED would like additional variable for total page count. I see total page count being used on none custom cover page. Please implement for custom as well?
Luis Lopez 9 days ago in RingCentral Web/Desktop App 0 Under review

Calls are being recorded message should come after personal greeting.

When callers call in they currently hear "Call are being recorded" then "Thank you for calling XXX department, please hold." but we would like them to hear our company greeting first followed by "calls are being recorded". We fear that when they h...
Bailey Hale 9 days ago in RingCentral Admin Portal 0 Under review