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Customer Ideas Portal

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REINSTATE THE NUMPAD ENTER KEY WHEN DIALING

Before the end of September 2022, the enter key of the NUMPAD used to work when dialing on the RING Central Desktop app. For example, you dial the number on the dial pad and then press enter on the numpad. This is greatly effecient for many of us ...
David Dao 4 days ago in RingCentral Web/Desktop App 0 New

Add park hold recall timer for presence visual park keys.

If you program park keys as a presence key there is no park hold recall timer. Ring Central only offers park hold recall for global park keys and not for the presence park keys.
Nactel Admin 4 days ago in RingCentral Phone 0 New

Please add a transfer to vmail softkey.

It would be very useful to have a softkey to transfer calls directly to voicemail without the need to have to dial * codes.
Nactel Admin 4 days ago in RingCentral Phone 0 New

Please add internal page to Mitel 6940 phones.

You can program a page button but it will not work correctly.
Nactel Admin 4 days ago in RingCentral Phone 0 New

Ring Central App HUD Display Grid of Extensions

The RingCentral Phone App HUD Displayed the User Extensions in a large grid pattern which was very easy to glance and see who is on an active call or not, etc.. The RingCentral App only has a list to scroll through for user extensions and doesn't ...
Jeff Perlaky 4 days ago in RingCentral Web/Desktop App 0 New

Imprivata

Imprivata is a secure MFA solution typically installed on a device such as a cellphone. Since we are not issued cellphones, RingCentral is our only business solution for phone and SMS, it would only make sense for Imprivata to function through RC ...
David Shumard 4 days ago in RingCentral Phone 0 New

auto reply SMS send to people who call or text a line

would like an auto SMS message be sent o anyone who calls, texts, or leaves a voicemail that the message/ call was received.
Cairo Call outs 4 days ago in RingCentral Phone 0 New

RingCentral App to allow more than one ticket to be related to in call log

The RingCentral plugin in SFDC only allows us to log the call to 1 single ticket (related to case) In the example attached , a customer was called to follow up on 2 cases, but only one of them could be selected under "related to" This call should ...
Stephanie Rensburg 4 days ago in RingCentral Web/Desktop App 0 New

Feature similar to Polycom BTOE that will allow a Ringcentral Phone to sync directly to Office 365

Please develop a feature similar to Polycom BTOE app that will allow a Ringcentral Phone to sync directly to Office 365 without going into the app.
Shield Law Group 5 days ago in RingCentral Phone 0 New

Allow Speed Dial Pins/Options In The RingCentral App

This would be great when trying to join a call that uses a pin/number password to enter. For instance, you dial a number, and in the options afterwards, you have to enter a pin. On your mobile phone you can enter something like 111-111-1111,,,1234...
Atlas IT 5 days ago in RingCentral Phone 0 New