Customer Ideas Portal

We need to have a multiple call by Name Directories which can be added to a site rather than having a full company Directory.

Each time I want to look at a report, or run a report, I have to reset the metrics I want. It would be nice to have an option to set multiple profiles for this too. For example, one profile could be the metrics I run for a daily view, another for ...

Add the ability to flip a call that originates on Desk phone to the RC app on my mobile device so we can continue the call if we need to leave the office. Support advises that currently flip is one-way, from Mobile to Desk phone, but doesn't work ...

I need to see if remote workers are actually working and logging in.

This would be useful for creating Dashboard or Power BI for analysts. When we export the performance report, there should be a date attached beside the numbers from when the date was gathered. When the data is - for example, longer as far as weeks...

sometimes I don't hear the message alert sound, for newly arrived messages, just because I am not at my desk all the time, I have to open the rincentral app, and look at the message section to realize there are unread messages sent by users, it ha...

Ringcentral should integrate with Agencybloc so that all call recordings, and text can be dropped into the client profile similar to Intulse.

On our old Avaya phone system, employees could press 1 to skip the VM message and go straight to leaving a voicemail. On the new ACO cloud, there is no way to skip the voicemail greeting. I have employees who are requesting to skip other employees...

For Queue managers who would like to see have a dashboard that alerts them when a metric falls out of an acceptable range (e.g. calls in queue above X).

Please add feature of SMS group chatting. Currently its possible only to send SMS to a group of people, but when someone from this chat is respond - we receive it as a direct message.