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Comprehensive Report for List of All Users in the Account and Changes and Devices Information

Comprehensive Report for List of All Users in the Account 1. Complete user list with their current Caller ID information in RC app 2. Custom greetings and VM changes with their transcription/text content 3. Modification information - when, what, a...
RingCentral . 3 months ago in RingCentral Analytics 0 Under review

Enter Key in Phone App generates hashtag tone.

When I am in a call and talking to an IVR, the hashtag key is use often. If the Enter key on my numeric keypad generated, that would save time and trouble. Currently the Enter key does nothing, so why not right???
Kevin DeBinder 3 months ago in RingCentral Phone 0 Under review

Call Presence when there is an outgoing call

I want the call presence feature to work when there is an outgoing call. I do not current use call que because I am using the auto receptionist because I need to be able to use all my numbers for texting. The problem is, because I am using the aut...
Main Line 3 months ago in RingCentral Phone 0 Under review

Voice response system

Ring cental itself has the capability to take input from callers my phone, can this feeature be added to us ?
Juan Glen 3 months ago in RingCentral Phone 0 Under review

RingCentral Reach Gold Partner Here. We are finding many of healthcare customers using NextGen EHR. Strong inteterest in a RingCentral integration with NextGen

embedded RingCentral App in NextGen EHR. Screen pops, dialing, possibly call records and call recordings.
Trent Smith 3 months ago in RingCentral Integrations 0 Under review

Ability to Hide or Filter User Roles

I would like to have the ability to hide certain user roles that are not in use. For instance, if I don't have any users assigned to the Standard role, I want to be able to hide it so the role selection looks cleaner. Maybe having a show/hide opti...
Nick Rowland 3 months ago in RingCentral Admin Portal 0 Under review

Key Templates for Poly VVX450

Please add a key template for the Poly VVX450 so we can centrally manage speed dials and the function of the softkeys.
Vishal Gajipra 3 months ago in Hardware 0 Under review

Skill Notification History report does not show user who uploaded call list when "auto-start" checkbox is checked.

There is a defect, where the Skill Notification History report does not show the User ID when a skill is started by the auto-start checkbox when uploading a call list. Therefore when reviewing the Skill Notification History report, when auto-star...
5866 - Miguel Martinez 3 months ago in RingCentral Contact Center 0 Under review

Don't update phone hardware during active calls or during set business hours

We have had multiple calls interrupted when phone hardware updates have started during an active call and the call gets dropped.
Jamie Dierks 3 months ago in Hardware 0 Under review

Disable Call Logs Delete for ALL users/managers/everyone.

For a business environment, there should be an option for ALL inbound/outbound calls to be logged and a SUPER ADMIN should be able to stop a manager from deleting call logs.
Harry Lui 3 months ago in Developer Platform and APIs 0 Under review