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Customer Ideas Portal

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Add method by which an admin can report on the SSO on/off switch inside individual accounts

When allow only SSO Login is turned on, an admin with the ROLE auth is able to turn the SSO switch off inside an account and add emails outside the SSO domain. Ultimately it allows an admin to create users outside of the domain. This should not be...
Donald Prescott 5 months ago in RingCentral Admin Portal 1 Under review

Add Meeting-ID as column in bulk download

It is useful when using InContact to be able to download the Meeting-ID as part of the bulk user download. This allows bulk upload into InContact for Meeting-ID Please add a new column to the bulk user download for Meeting-ID
Donald Prescott 5 months ago in RingCentral Admin Portal 0 Under review

Show how long someone has had an "away" status

In other apps, such as Teams, if someone's status is "Away" or "Offline" it will show the last time they were available. It might say "last seen 19m ago" or something similar. Could we get this visibility in RingCentral? I've had managers ask me f...
DeAnna Wasierski-Dickens 5 months ago in RingCentral Phone 0 Under review

Failed Fax Preview

It would be helpful if we could have a fax preview like you have in the admin portal for the failed faxed in the app. It would be easier to figure out what and why it's not being sent in the app.
Shamsia Nainar 6 months ago in RingCentral Web/Desktop App 0 Under review

Restrict Outbound Calls | Only Allow Outbound Calls to Assigned Numbers

Submitting on behalf of a customer. A client would like to only allow users to call specific numbers that they assign, meaning if the numbers that they dial are not in the list of assigned numbers, it shall not go through or it should be restricte...
Jorge Mico 6 months ago in RingCentral Admin Portal 0 Under review

Second member can answer a call to a queue

Recently had an issue where I answered a call to our main number (call queue). When I tried to transfer it, my computer froze up. I could still talk to the caller, but I couldn't do anything to the call. It would've been nice if another call queue...
Mandy Casey 6 months ago in RingCentral Phone 0 Under review

Add reporting for use of specific extensions (like message only extensions)

We often send callers (or offer callers) the ability to leave a message in a message only extension, but we do not have any good reporting of how often this is being used. It would be really helpful to know when a patient selects to transfer to an...
Jim Palmer 6 months ago in RingCentral Phone 0 Under review

The ring central app does not display incoming calls properly

The ring central app does not display incoming calls properly - they show up as OUTBOUND calls while in progress, then take up to a minute after the call is completed to actually show up with the correct details. This has always been the issue sin...
Claire Tijamo 6 months ago in RingCentral Web/Desktop App 1 Under review

Notification alert when a certain number or number series becomes available

Notification alert when a certain number or number series becomes available There are times that a specific number series or area code is not available to add to the RingCentral system. Hope there's a way to tag a certain number's availability and...
Maribel Lopez 6 months ago in RingCentral Admin Portal 0 Under review

Remove email notification to the users when adding or remove users in call monitoring.

Remove email notification to the users when adding or remove users in call monitoring.
Maribel Lopez 6 months ago in RingCentral Admin Portal 0 Under review