Skip to Main Content

Customer Ideas Portal

Showing 3000

Add "Group or Queue Membership" to User details

It would be useful to have "Group or Queue Memberships" available on the user details page. Often times when disabling access to a terminated user account where the phone will be left on, it's not clear from the user details what queue that user i...
Vincent Ragozzino 15 days ago in RingCentral Admin Portal 0 Under review

Enable phones to call deaf persons on RELAYUK 18001

Were unable to call a deaf/hard of hearing person on out telephones. In the UK to call a deaf person we need to dial 18001 + the number EG: 1800107555555556. This needs urgent attention please as its not professional that we cant call someone with...
Michael Everett 16 days ago in RingCentral Phone 0 Under review

Allow monitoring on emergency 999/112 calls

We run a suicide prevention line and sometimes need to call 999. To support a volunteer to make a 999 call we need to us the *80/*81 live monitoring to support them though the call. Please could you enable this? Thanks
Michael Everett 16 days ago in RingCentral Phone 0 Under review

Immediate Security DATA PROBLEM

You are providing to much access for employees to be able to view call logs and analytics when this level of data is not needed for their job. Employees are able to log in, web or app, and view the call logs (and corporate analytics) of the entire...
PJ Tradelius 16 days ago in RingCentral Analytics 0 Under review

Alert When User Presence Changes to Available

It would be helpful if we could set some kind of presence alert that notified us when a user becomes available. If we are trying to connect with another team member that is on the phone, we have to constantly check back to see if they're still on ...
Kiley Loveall 16 days ago in RingCentral Web/Desktop App 0 Under review

Add On-Demand Pre-recorded Disclaimer Option

I have disclaimers and legal language I have to read multiple times a day. I'd like to have that prerecorded in Ring Central and be able to trigger those in a call.
Chris Schopmeyer 16 days ago in RingCentral Phone 0 Under review

See scheduled meetings farther into future on mobile app

I use the ios mobile app frequently. Unfortunately, I am unable to view/edit any scheduled meetings that are greater than 1 week out. I have to go to the desktop app to do so. It would be much more convenient to have those meetings accessible via ...
Sam Bienenfeld 17 days ago in RingCentral Mobile App 0 Under review

Alert Reminders

I would like to see an option added for Tasks and Calendar so you can set a reminder alert when an event or task has been set up.
Candy OConnell 17 days ago in RingCentral Web/Desktop App 0 Under review

Hang up one party on a three way call

Surely there is a way to hang up on a caller during a three way call.....this needs to be an added feature.
Shadybrook OK SC 17 days ago in RingCentral Web/Desktop App 0 Under review

Receptionist HUD View

Can we please have a more streamlined "Receptionist" HUD view that isn't full of the messages on the right and that is controlled by the Admin? Make it easier for a Receptionist/Switch Board person to easily see all user's status and drag and drop...
Kelly Manchester 17 days ago in RingCentral Web/Desktop App 0 Under review