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Eliminating multiple Direct numbers in the dial pad

When my team is making outbound calls they have three direct number "call from numbers" this is causing a host of problems if employees don't remember to set their call from number to their actual direct number every time they're logging into the ...
Brian Webb 7 months ago in RingCentral Phone 3 Needs more information

I need to be able to pull abandoned calls details on an as-needed basis vs. waiting for a data refresh.

Sales. We call abandoned calls back to sell. If we have to wait hours to get the details, then we risk losing the sale.
Timothy Larsen 7 months ago in RingCentral Contact Center 7 Needs more information

Disable internal calls for some users

I want to be able to disable internal calling for some users. We do not allow our agent to make internal calls through ringcentral but do allow messaging under certain teams.
Luke Schulta 7 months ago in RingCentral Web/Desktop App 3 Needs more information

Play a Recorded message during a call

Having a recorded greeting/information message to play during call would allow us to give daily updates to our customers.
Nicolas Durelli 7 months ago in RingCentral Phone 1 Needs more information

Main text differentiate

I noticed that my main line texts are coming to me, but I don't know that until I text them back.
Kaylee Jeter 7 months ago in RingCentral Web/Desktop App 0 Needs more information

Increase Member Limit on Default Team

When signing up for RingCentral, a default team was created for our business. New users are automatically added as they create their RingCentral user accounts. However the default team maxs out at 15 members and will not allow you to add more. Qui...
Rachel Williams 7 months ago in RingCentral Web/Desktop App 2 Needs more information

Create a way for us to call pts back directly from email instead of having to go back and forth between missed call log and ring app.

please allow access to dial the number directly from the missed call email. It is not efficient the way it is currently set up. You have to write down all the missed call numbers, and then go back to Ring app dial pad to call each one.
Alex Cochrane 8 months ago in RingCentral Web/Desktop App 1 Needs more information

call spying - OFF

Currently, we can see who everyone in the company is talking to, for how long, etc. We do NOT want that available to most of the team as we deem it a privacy issue.
Maggie Castillo 8 months ago in RingCentral Phone 1 Needs more information

when call forwards it would be convenient to display the extension it was forwarded from

to track and know which department is forwarding the call so users have an idea of the nature of the call that has been forwarded
Emily Dannenbrink 8 months ago in RingCentral Mobile App 2 Needs more information

Hello, I have an application in my dental software that requires a simultaneous ring function to display patient information on our workstations. I was hoping to add a feature that when calls are directed into the que it will also ring to that external number as well. Is this possible?

we want that all members on the group will ring simoultaneous at the same time an external number
Guest 8 months ago in RingCentral Web/Desktop App 1 Needs more information