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Add a wait time for call queues between 1 minute and 30 seconds

We have out main call queue going between only two people. Not having any options between 1 minute of wait time and 30 seconds has caused us and our customers some issues. When the phone rings for 1 minute our customers believe that there is an is...
Logan Bierman 6 days ago in RingCentral Phone 0 Under review

Support for threaded conversations

When an org depends on Glip conversations to handle all sorts of matters throughout the day, it's easy to loose a thread in the current schema.   Add support for threaded conversations, please.  This will be understandably difficult given the vari...
over 2 years ago in RingCentral Web/Desktop App 13 Planned

Add The Capability To Set Default Key For Call Flip

By default, when you add a user the default key press for selective Call Flip is *1. This can cause an issue when you are in an auto-attendant type call (i.e: non-RingCentral conferencing call service) and need to use *1. When you enter *1, your p...
Nestor Salcido 19 days ago in RingCentral Admin Portal 0 Under review

Add a text message queue similar to the call queue

Allow text messages sent to the same company number that the call queue is answering to be answered by any user in that call queue. Allow them to send messages from the company number and have a unified spot so that multiple users can respond. As ...
Mikel Berger over 1 year ago in RingCentral Phone 11 Planned

Adjust how missed calls are categorized for group calls

Currently if a group is set to ring all members at once and someone else answers it will show as a missed call for everyone else who didn't answer. It would be nice if the system knew the call had been answered and didn't show as a missed call.
Zoe Ratchford over 2 years ago in RingCentral Analytics 40 Future consideration

Reverse the order of PERLs vs ERLs shown in the RC App dialog

When changing an emergency address with the RC Desktop application a dialog is shown with current Company ERLs and personal PERLs. Presently the Company ERLs are shown first followed by the PERLs. With hybrid work commonplace these days users ofte...
Dean Eckstrom 27 days ago in RingCentral Web/Desktop App 0 Under review

Search Contacts by Nickname, Custom ID or Practically Any Field

Currently in RingCentral phone app, contacts are searchable only by First Name, Last Name or Phone number. Contacts should be searchable by any populated field. We would appreciate if contacts were searchable by at least Nickname or a custom ID (e...
Raihan Rahman about 1 month ago in RingCentral Web/Desktop App 2 Under review

Set Intercom Feature In Bulk.

When going through to turn on which phones are permitted to accept intercom calls it would be helpful to be able to do this in bulk for multiple or all phones at once for each site. An option to just select all phones and apply an intercom templat...
Nate Graham 3 months ago in RingCentral Admin Portal 1 Under review

Admin have ability to monitor all employee chats live

As admin we can monitor calls easily, but there is no way to monitor chats between employees or in teams you are not a member of. You should be able to monitor chats the same way you can monitor calls. An admin should also be able to delete teams ...
Ron Ganus 4 days ago in RingCentral Web/Desktop App 0 Under review

Add Outbound call state in the Telephony.Status object

It's come to our attention that users of our application start ringing when they make an outbound call, so we would appreciate a fix in some way. Currently these states are supported in the users telephony status object: NoCall, Ringing, CallConne...
Phillip Thomsen 4 days ago in Developer Platform and APIs 0 Under review