Customer Ideas Portal

Would love the ability to be able to copy pre built reports to be able to manipulate them as we find fit.

Daily, weekly and monthly logs of all SMS sent by agents and who they are sent to is required for proper auditing and in order to avoid unwanted activities. Would like to print out SMS text messages. It would be nice to have a way to access the te...

Currently, you can only configure certain Dial-By Name Directory settings under the Main Site General Settings. It would be helpful to be able to have a separate Dial-By-Name Directory setting menu for each site. For example, currently, you can on...

the Maximum caller wait time in queue goes from 30 secs to 1 min. can 45secs be added?

We need a global suppression for text messaging. This will allow us to add users who request to never be texted by the organization.

The unified Inbox is a good idea. Now, however, to send a text, there's an extra click for something we do dozens of times a day: + to send new message up comes menu: Send new text/Send new fax I will never send a Fax It's a step backwards to have...

The customer would like to have the option on the interface of the Admin Portal under Licenses and inventory that they can easily find their available numbers by clicking it instead of adding the numbers manually under reserve number.

Date and time stamp should be included in all text messages being sent within the RingCentral desktop app. At times, this is used in conjunction with our Accounting team to receive confirmation from users to approve certain matters. Having the tex...

Add a feature where you can use the app while also using a desk phone. Background: We came from Mitel, where the app worked with the physical phone. So, if you were on your physical desk phone and you also had the desktop app open, the app would s...

Just got off the phone with tech support and there is no option for a custom message when the ringcentral phones are unreachable (example internet down, phone not working correctly etc) You hear the generic message "I'm sorry no one is available t...