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Customer Ideas Portal

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Advanced searching for contacts

When I am sorting call history or starting a new call, it should filter results from company, and first and last name. Currently it only filters results form first and last name of contact.
James Esch over 1 year ago in RingCentral Web/Desktop App 1 Future consideration

Integration app for RPM Telco CRM

Would be nice to get an app to integrate Engage with RPM Telco CRM.
Dennis Schlenvogt 16 days ago in RingCentral Engage Voice 1 Future consideration

Integration Ringcentral in myfactory Businessworld

myfactory is a webbased german CRM/ERP System which has no Phone integration. For CRM it is very important to know how often a call eas ignored or which was talked with the customer
Axel Langer about 1 month ago in RingCentral Phone 1 Future consideration

Remove completed tasks from queue, not delete.

When a task is marked "Complete", remove it from the tasks, not delete it. RC Classic would remove a completed task, now they all sit there with a line through it offering only the option to "delete". We use these tasks for day to day work flow an...
Joe C over 1 year ago in RingCentral Web/Desktop App 4 Future consideration


Suitedash is a major CRM which is used by many companies. It would be great to have an app that can integrate with Suitedash.
Nagaraj Kunda about 1 month ago in RingCentral Integrations 1 Future consideration

Add ability to see all call Queue's a User is a part of from the "Users With Extensions" page

Currently, if a user leaves the company and their account is disabled, I have to go and click each call queue group one at a time to see which ones they were in to remove them. I would like a feature under "Users with extensions" where I can click...
Doug Flood 11 months ago in RingCentral Admin Portal 3 Future consideration

User group access call log of the same user group

☐ I have sales department that for training purposes would like to access call log for their own department. I don't want them to be in manager/admin group because they should not see call log of management or CEO.
Guest about 2 years ago in RingCentral Admin Portal / RingCentral Web/Desktop App 4 Future consideration

WFM Pro - Ability for skills in ACD module and WFM skills to sync.

It would be great for staffing and data integrity, if when an agents skills are updated in the ACD module, that would get reflected in what WEM Skills that they are associated with so that if they get added/removed from the skills that the system ...
John Bruns 6 months ago in RingCentral Contact Center 0 Future consideration

Bulk delete for sms messages

we have to click each sms message to delete it. This is cumbersome and frankly an elementary need. I cant believe this isn't already an option.
HR LP Industrial 10 months ago in RingCentral Phone 0 Future consideration

Add Logitech Headset support (BETA) to the RC App

The app has Headset support for Jabra and Plantronics Hub. Please extend this support to Logitech, so we can take advantage of the call control buttons on those devices too.
Dan Thorne almost 2 years ago in Hardware / RingCentral Web/Desktop App 1 Future consideration