Skip to Main Content

Customer Ideas Portal

Showing 595

Auto reply SMS to missed calls

I would like to have an auto reply text message sent out for a call that is missed to the customer who placed the call.
Guest over 2 years ago in RingCentral Web/Desktop App 10 Future consideration

Public RingCentral Video API

Vote for this idea to join the waiting list for access to the upcoming RingCentral Video API. This idea pertains to making available to developers and partners a public RingCentral Video API that would contain the following features: Ability to cr...
Byrne Reese over 2 years ago in Developer Platform and APIs / RingCentral Video 1 Future consideration

User group access call log of the same user group

☐ I have sales department that for training purposes would like to access call log for their own department. I don't want them to be in manager/admin group because they should not see call log of management or CEO.
Bojan Tomas almost 3 years ago in RingCentral Admin Portal / RingCentral Web/Desktop App 5 Future consideration

Bulk delete for sms messages

we have to click each sms message to delete it. This is cumbersome and frankly an elementary need. I cant believe this isn't already an option.
HR LP Industrial over 1 year ago in RingCentral Phone 0 Future consideration

Retain Caller Name when Exporting an LOB Analytics Widget

As it stands currently, when downloading an LOB Analytics widget or a full dashboard as an excel spreadsheet, the Caller Name, which is displayed in the dashboard widget is being omitted from the spreadsheet. This makes the report significantly le...
Aaron Miller 6 months ago in RingCentral Analytics 2 Future consideration

911 Alert Routing

We have 44 offices in 5 states. Each state has a different District Manager. Currently anyone we add to get a 911 alert, gets the 911 alert regardless of which state the 911 call was made from. It would be helpful if we could say "If someone from ...
Guest almost 3 years ago in RingCentral Phone 5 Future consideration

Advanced searching for contacts

When I am sorting call history or starting a new call, it should filter results from company, and first and last name. Currently it only filters results form first and last name of contact.
James Esch about 2 years ago in RingCentral Web/Desktop App 2 Future consideration

Assign co-host in RingCentral Video

Would like to add the feature to add a co-host on RingCentral Video when scheduling a meeting. This is when I am on a vacation and has a scheduled recurring meeting. I do not want to stay on meeting first before assigning someone as host moderator.
Guest about 2 years ago in RingCentral Video 6 Future consideration

Add Logitech Headset support (BETA) to the RC App

The app has Headset support for Jabra and Plantronics Hub. Please extend this support to Logitech, so we can take advantage of the call control buttons on those devices too.
Dan Thorne almost 3 years ago in Hardware / RingCentral Web/Desktop App 1 Future consideration

Remove completed tasks from queue, not delete.

When a task is marked "Complete", remove it from the tasks, not delete it. RC Classic would remove a completed task, now they all sit there with a line through it offering only the option to "delete". We use these tasks for day to day work flow an...
Joe C over 2 years ago in RingCentral Web/Desktop App 4 Future consideration