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Customer Ideas Portal

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911 Alert Routing

We have 44 offices in 5 states. Each state has a different District Manager. Currently anyone we add to get a 911 alert, gets the 911 alert regardless of which state the 911 call was made from. It would be helpful if we could say "If someone from ...
Guest about 3 years ago in RingCentral Phone 5 Future consideration

Advanced searching for contacts

When I am sorting call history or starting a new call, it should filter results from company, and first and last name. Currently it only filters results form first and last name of contact.
James Esch over 2 years ago in RingCentral Web/Desktop App 2 Future consideration

Assign co-host in RingCentral Video

Would like to add the feature to add a co-host on RingCentral Video when scheduling a meeting. This is when I am on a vacation and has a scheduled recurring meeting. I do not want to stay on meeting first before assigning someone as host moderator.
Guest over 2 years ago in RingCentral Video 6 Future consideration

Enable SMS for UK numbers

Hi, It would be best if we can allow SMS to be enabled for UK numbers. This will help users to utilize their UK numbers in communicating to clients thru text messaging.
Guest about 3 years ago in RingCentral Web/Desktop App 10 Future consideration

Extend Expiration Date of Activation Email

It would be great to extend the expiration date of activation email to at least 7 days. So that if I create extensions on Thursday for example then new employees would start on Monday then i don't need to resend activation email again
Guest over 2 years ago in RingCentral Contact Center 0 Future consideration

Add Logitech Headset support (BETA) to the RC App

The app has Headset support for Jabra and Plantronics Hub. Please extend this support to Logitech, so we can take advantage of the call control buttons on those devices too.
Dan Thorne almost 3 years ago in Hardware / RingCentral Web/Desktop App 1 Future consideration

Call queue caller call back feature

In order to reduce missed calls in call queues, an option for clients to push '1' for a callback but keep their place in line is needed.
Guest almost 3 years ago in RingCentral Phone 11 Future consideration

Remove completed tasks from queue, not delete.

When a task is marked "Complete", remove it from the tasks, not delete it. RC Classic would remove a completed task, now they all sit there with a line through it offering only the option to "delete". We use these tasks for day to day work flow an...
Joe C over 2 years ago in RingCentral Web/Desktop App 4 Future consideration

I want to see what times the calls are made per user!

See when there is downtime
Guest almost 2 years ago in RingCentral Analytics 1 Future consideration

Retain Caller Name when Exporting an LOB Analytics Widget

As it stands currently, when downloading an LOB Analytics widget or a full dashboard as an excel spreadsheet, the Caller Name, which is displayed in the dashboard widget is being omitted from the spreadsheet. This makes the report significantly le...
Aaron Miller 8 months ago in RingCentral Analytics 2 Future consideration