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Random email sent to say my profile was changed to recording on

This is very confusing to the users and we get multiple tickets created when this email is sent. There is no reason to send this email since nothing was done to trigger it.
Will Snyder 10 months ago in RingCentral Phone 5 Will not implement

Call recording data is IMPOSSIBLE to match between InContact or RingCentral App and our storage

The naming convention between RingCentral app recordings, Archiver, and the files I receive cannot be matched. This will be the fundamental reason we leave RingCentral because recordings are mandatory in our business
Will Snyder 11 months ago in RingCentral Contact Center 1 Will not implement

RingCentral and InContact do not share data - InContact (PC) and RingCentral do not share data

While using PC in InContact we have had instances where the RingCentral App drops the connection (Red X in the Connection) drop the PC does not know the agent is not online or does not have a connection and keeps feeding calls to the agent. The ca...
Will Snyder 11 months ago in RingCentral Contact Center 3 Will not implement

Feature similar to Bomb Bomb Video

Does RingCentral have a way to send video via email? I have a service called Bomb Bomb. It allows me to record a video, place a video into an email and then send it. Can also send email blast to a large number of people. Stores all of my BB videos...
Michael Owens about 1 year ago in RingCentral Web/Desktop App 1 Will not implement

Enable Access to Old Versions of RC App for Old Devices

I have RC version 21.2.2.1.11 & a samsung Galaxy 5 model SM-G870A, version 6.0.1 which is not compatible with the new app. A pop up (attached) telling me to get the new version is blocking my screen from doing everything except receiving calls...
Vacuum Store about 1 year ago in RingCentral Mobile App 2 Will not implement

enable employees to log workhours on RingCentral

My staff uses Square Payroll to log their work hours and it also reports taxes for me. I would like a payroll feature in RingCentral so it is all in one spot.
Anne Osterhouse about 1 year ago in RingCentral Web/Desktop App 1 Will not implement

Long hold time call back feature

As a busy medical practice we would benefit from having a call back feature where patients keep their call queue and our operators can have the system auto-dial the next patient who opted in for a call back.
Guest about 1 year ago in RingCentral Phone 1 Will not implement

Faxing dilemma

We're unable to receive faxes. RC Tech Support believes something is wrong with our account, however, before calling them, while looking online your support pages state that the sending fax machine needs a baud rate of 7200. Most modern fax machin...
Guest over 1 year ago in RingCentral Phone 1 Will not implement

Call-in feature to make changes to IVR

Call-in feature to make changes to IVR
Guest over 1 year ago in Developer Platform and APIs 2 Will not implement

Integrate with Anow software

Allow integration with Anow.com for click to call and texting.
Guest over 1 year ago in RingCentral Integrations 2 Will not implement