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Text Templates

Be able to set up text templates for recurring texts used by team members
Bob Coons about 2 years ago in RingCentral Web/Desktop App 14 Planned

Automatic Recording on RCV

There is currently no option to automatically record a meeting for Ringcentral Video unlike its latter, Ringcentral Meetings.
Guest almost 2 years ago in RingCentral Video 11 Planned

Allow multiple users to respond to the main number texts

when a client texted in on the main number , allow multiple users to see and respond to there message. grasshopper has this because there is only 1 number to work through
Aaron Workman 5 months ago in RingCentral Integrations 3 Planned

SMS: Copy entire text message conversation with sender name & Number and date-time

All manner of business is being conducted via SMS. As a lawyer, I often have to go back and show what the conversation was, what was actually said. Others also have this need. Particular The information is already there and available. All that is ...
Guest about 2 years ago in RingCentral Phone 8 Planned

Default to Phone tab instead of Glip

I only use the RingCentral app to call clients. Every time I open the app I have to click over to Phone.
Guest over 3 years ago in RingCentral Web/Desktop App 5 Planned

Presence (or HUD) available on the RingCentral Mobile App so that I can answer a call on behalf of someone

I am unable to answer phone calls on behalf of my manager when using the any of the mobile apps; it does not work on the 'RingCentral Phone' or 'RingCentral Unified'. I am working phone home and need to be able to answer calls on my mobile phone.
Christy Weser almost 2 years ago in RingCentral Mobile App 0 Planned

Background noise cancellation

It would be great for RingCentral to filter out background noise. For example, if I'm speaking while in my car via the mobile app or via ring-out to my phone, the other party should not hear the the car engine, honking, door chime, door shut, etc....
Jacob Gur about 2 years ago in RingCentral Phone 6 Planned

Type code block messages directly, not just via "New code snippet" modal

All the popular apps for IT firms have the possibility to type code blocks (snippets) directly into the input field, with tripple back-tick delimiters and optional code language spec. Example 1, without code spec, should only be formatted as monos...
Damijan Kozic 6 months ago in RingCentral Web/Desktop App 5 Planned

Adding user's job title in RingCentral should Sync with Ring Central Desktop

When I add a job title for a user through https://service.ringcentral.com/application/users/, that job title is not added or synced up with the title in the RingCentral desktop app. This would allow better admin management of the organization.
Guest about 2 years ago in RingCentral Web/Desktop App 1 Planned

Ability to download full life cycle of a call

We can see the lifecycle of a call (incoming to receptionist, transferred to an associate) including hold times but cannot download this same level of detail. We want to be able to understand the full lifecycle of the call using analytics, but can...
Karen Inman almost 2 years ago in RingCentral Analytics 2 Planned