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All ideas

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Add an ‘x’ to close button next to each name in Messaging

Often times it’s just quick chat that can closed when done. Having to clicking the 3 dots next to the name then navigate to Close is also cumbersome.
Becki Strader 10 months ago in RingCentral Web/Desktop App 1 Needs more information

PLEASE remove the orange incoming call box in Pipedrive

Anytime an incoming call comes in through my RingCentral App for a customer already in our system, an orange screen will come in from the left on Pipedrive and cover the current file I am working on. See attached. It's very frustrating. I first re...
Maurissa McGeary 10 months ago in RingCentral Integrations 3 Needs more information

SMS box suggestion for phone APP in Pipedrive

Would like to be able to label each text instead of it showing as the full text when trying to select one. It would also be nice to be able to space things out so the texts are not a run on sentence when creating a template. I like to separate my ...
Maurissa McGeary 10 months ago in RingCentral Integrations 0 Needs more information

Eliminating multiple Direct numbers in the dial pad

When my team is making outbound calls they have three direct number "call from numbers" this is causing a host of problems if employees don't remember to set their call from number to their actual direct number every time they're logging into the ...
Brian Webb 10 months ago in RingCentral Phone 3 Needs more information

I need to be able to pull abandoned calls details on an as-needed basis vs. waiting for a data refresh.

Sales. We call abandoned calls back to sell. If we have to wait hours to get the details, then we risk losing the sale.
Timothy Larsen 11 months ago in RingCentral Contact Center 7 Needs more information

Disable internal calls for some users

I want to be able to disable internal calling for some users. We do not allow our agent to make internal calls through ringcentral but do allow messaging under certain teams.
Luke Schulta 11 months ago in RingCentral Web/Desktop App 3 Needs more information

Play a Recorded message during a call

Having a recorded greeting/information message to play during call would allow us to give daily updates to our customers.
Nicolas Durelli 11 months ago in RingCentral Phone 1 Needs more information

Main text differentiate

I noticed that my main line texts are coming to me, but I don't know that until I text them back.
Kaylee Jeter 11 months ago in RingCentral Web/Desktop App 0 Needs more information

Increase Member Limit on Default Team

When signing up for RingCentral, a default team was created for our business. New users are automatically added as they create their RingCentral user accounts. However the default team maxs out at 15 members and will not allow you to add more. Qui...
Rachel Williams 11 months ago in RingCentral Web/Desktop App 2 Needs more information

Create a way for us to call pts back directly from email instead of having to go back and forth between missed call log and ring app.

please allow access to dial the number directly from the missed call email. It is not efficient the way it is currently set up. You have to write down all the missed call numbers, and then go back to Ring app dial pad to call each one.
Alex Cochrane 11 months ago in RingCentral Web/Desktop App 1 Needs more information