All ideas

Add Report for Group Managers to see Missing Calls

We need to be able to stop sending SMS messages to customers who reply with "STOP". We also need to ensure SMS messages are not sent to people on the federal Do Not Call list.

I would like to send text messages to people that don't use RingCentral to alert them for instance when an appointment is planned and the date is near.

It would be fantastic if the new RingCentral App for Desktop would incorporate the same Plantronics/Poly headset integration that exists in the Phone app. Right now, when using a Plantronics headset, the modern Desktop app does not know how to han...

I'll know which app is notifying me.

It would benefit companies to see when and how many calls are not being answered

Let agents see if there are others in their queue waiting to take calls so they can self-manage breaks and ensure coverage of calls.

An easy-to-use way to navigate through your company's different departments and connect with people. This is especially important when working remote and you need help from a different department and you aren't exactly sure who is around to help. ...

Many users are requesting the option to blur their background in RCV/RCM rather than having to use a virtual image.

Ability for the status to change to DND or Busy when your linked calendar shows busy.