All ideas

During a discovery video call, being able to request control of the customer's PC will expedite product identification and allow us to direct them to additional products.

Hello, Could there be or is there a feature for people with a hearing disability? Maybe TDD/ TTY feature for those who are hearing impaired. Please let me know Best, Rivia

Current calculation includes off days which does not help calculate accurate numbers

When viewing the Total Calls trend, it'd be helpful to have the graph show the lines per department.

It would be helpful to see report trends/graphs for periods longer than 2 months

We have a global setup but due to data regulations we want to set access permissions to certain regions and sites, EG UK team can only see the UK sites in the analytics portal. At present, we cannot get this done via the roles. We need to be able ...

Currently the queue calls are not showing on LOB analytics. All other calls are appearing but calls related to queues are excluded in the count for each analyst as well. I contacted support and they said it would be addressed but 3 months after an...

When running the LOA Analytics report for a date range can we have the option to have the numbers by day as well as all combined.

A report that shows which phone, computer, and web apps each user is logged into will help us have a better idea of our security exposure and investigate incidents of user account compromise.

Currently, I am manually adding weekly meetings, bi-weekly QA coaching in RC and it's taking so much time to do this because I have to put a reminder on my calendar to make sure that these are being coded appropriately and timely. I am wondering i...