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All ideas

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Ability to control customer screen

During a discovery video call, being able to request control of the customer's PC will expedite product identification and allow us to direct them to additional products.
Michael Simonsen 11 months ago in RingCentral Video 1 Already exists

TTD/TTY feature

Hello, Could there be or is there a feature for people with a hearing disability? Maybe TDD/ TTY feature for those who are hearing impaired. Please let me know Best, Rivia
Billing Department 11 months ago in RingCentral Phone 1 Already exists

Can we update the calls per day calculation to only include days with >0 calls (days worked)?

Current calculation includes off days which does not help calculate accurate numbers
Guest 11 months ago in RingCentral Analytics 1 Already exists

Total calls per department in Trend

When viewing the Total Calls trend, it'd be helpful to have the graph show the lines per department.
Benjamin Gu 11 months ago in RingCentral Analytics 1 Already exists

Pull longer term reports

It would be helpful to see report trends/graphs for periods longer than 2 months
Benjamin Gu 11 months ago in RingCentral Analytics 1 Already exists

fine-grain analytics access via custom roles

We have a global setup but due to data regulations we want to set access permissions to certain regions and sites, EG UK team can only see the UK sites in the analytics portal. At present, we cannot get this done via the roles. We need to be able ...
Holger Sell 12 months ago in RingCentral Analytics 1 Already exists

Please Fix Queue Calls

Currently the queue calls are not showing on LOB analytics. All other calls are appearing but calls related to queues are excluded in the count for each analyst as well. I contacted support and they said it would be addressed but 3 months after an...
Guest 12 months ago in RingCentral Analytics 3 Already exists

Daily Option on Custom Reports

When running the LOA Analytics report for a date range can we have the option to have the numbers by day as well as all combined.
Guest 12 months ago in RingCentral Analytics 2 Already exists

Make a report that shows where users are logged into RingCentral

A report that shows which phone, computer, and web apps each user is logged into will help us have a better idea of our security exposure and investigate incidents of user account compromise.
Dominik Chandler 12 months ago in RingCentral Analytics 1 Already exists

Adding Recurring Activity (Meeting, Coaching, etc.)

Currently, I am manually adding weekly meetings, bi-weekly QA coaching in RC and it's taking so much time to do this because I have to put a reminder on my calendar to make sure that these are being coded appropriately and timely. I am wondering i...
Laarnie Hill 12 months ago in  2 Already exists