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Ring tones while connecting queue calls

The system should (or have the ability to choose the option) for the caller to hear ringing while connecting to an agent. For example, when they press the option for their queue, and it is ringing to an agent, the caller will hear ring tones inste...
Chase Owens 7 months ago in RingCentral Phone 1 Already exists

Call Recording that continues after Transfer

It's really an issue. We have gatekeepers that field initial calls, and then transfer to the appropriate rep. The problem is that the call recording STOPS at the transfer. That is just crazy. We need this fixed asap!
Joshua Richardson 7 months ago in RingCentral Phone 1 Already exists

Configure Notifications for Received Text Messages, to be user specific, or to exclude numbers.

We would love to be able to configure Notifications for Received Text Messages, to not send notifications for specific numbers.As there are a few numbers that we SMS all the time. (My team members), and I do not need notifications for them.
Yitzi Rokeach 7 months ago in RingCentral Phone 0 Already exists

Deactivate fax

Have an option to deactivate fax for users account
John Lachica 7 months ago in RingCentral Admin Portal 4 Already exists

create feature that allows you to attach video via text messages

currently the RingCentral mobile app and desktop version only allows you to attach files and photos via text messages. Would be nice to extend that to being able to attach videos.
Kaley Shepherd 7 months ago in RingCentral Mobile App 2 Already exists

Auto DND Time Setting

It would be awesome to have a setting to set a time to automatically turn on do not disturb on the mobile app. Thank you, John
Johnathan Mignella 7 months ago in RingCentral Mobile App 1 Already exists

Paging from and to the RingCentral Desktop App

Currently, RingCentral only allows paging from a supported physical phone or a RingCentral Mobile app. Many users I have worked with have expressed frustration with this since many companies working with RingCentral are migrating from users using ...
Safari Admin 7 months ago in RingCentral Web/Desktop App 3 Already exists

Need ability to turn off texting capability for users.

We recently cancelled ZipWhip texting because we wanted our locations to become more customer focused and talking to caregivers/families over the phone.
James Shaw 7 months ago in RingCentral Web/Desktop App 1 Already exists

"If you know your party's extension, you may dial it at anytime" option in Multi Level IVR

This is a very common feature with most IVRs and is a widely used option for companies of all sizes. Obviously, this could be difficult since 0-9 prompts are assigned, and all extensions would start with one of those numbers. Basically, there coul...
Alex Reed 7 months ago in RingCentral Phone 2 Already exists

The capability to move a call queue member from Unavailable to Available.

Sometimes call queue members leave themselves unavailable. We would like the capability to make them available.
James Shaw 7 months ago in RingCentral Admin Portal 1 Already exists