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RingCentral and InContact do not share data - IVR with Extension failure

We set-up our IVR with the ability to have callers auto route to an EXT in RING App. If the caller miss-types the EXT the connection fails and hangs up on the caller
Will Snyder 11 months ago in RingCentral Contact Center 3 Already exists

Have an Engage Voice Community

You seem to promote this product, but all the users in the community are single users and NOT engage Voice Customers. It would be nice to allow Engage Voice Customers to be able to communicate with each other to discuss issues and solutions.
Paul Lieberman 11 months ago in RingCentral Engage Voice 1 Already exists

Real Time Monitoring for All Calls

It would be extremely helpful to be able to view all voice traffic in real time. When on Mitel I was able to see all steps each call took in real time. This was for all calls that hit the phone system not just contact center calls.
Susan Pieroni 11 months ago in RingCentral Admin Portal 2 Already exists

Disable Video, Meetings, & Messaging

We would like the ability to disable this to prevent our team from using it. We use Microsoft Teams for this solution.
Nate Smith 12 months ago in RingCentral Web/Desktop App 1 Already exists

Sync Ring Central Desktop App with Database or ATS

Feature Request: Make the Ring Central desktop app able to sync with all integrated databases and ATS software. Situation: I use as my Applicant Tracking Software (ATS). I have hundreds of contacts in Crelate. When I want to use the Ri...
Raegan Hill 12 months ago in RingCentral Integrations 1 Already exists

Teams in Contact Center

Have the ability to see Team that I created or a member of. Often enough, you start a Team, but then Close it to reduce the number of teams in view. If a team has been closed, I do not want to start another Team if I had already created one.
Denise Naeck 12 months ago in RingCentral Contact Center 2 Already exists

Be Able to Block Specific SMS Text Messages from a Specific Number

One of our customers is saying she is receiving graphic texts from a specific number (404) 438-6695 and she wants to block them from texting her.
Kayden Andrus 12 months ago in RingCentral Phone 1 Already exists

Integrate RingCentral app with Call Center Phone status

Our Call Center employees are receiving calls on their RingCentral App while on the phone via Call Center MaxAgent. It would be helpful for the RingCentral app to recognize when their line is busy so they don't receive the phone call pop-up from R...
Kimberly Shingle 12 months ago in RingCentral Contact Center 2 Already exists

Need a whisper tone before each call to notify the agent of the skill it is coming in on.

This will allow the agent to greet the customer based on the line of business the the customer is calling in on.
Timothy Larsen 12 months ago in RingCentral Contact Center 3 Already exists

Ring tones while connecting queue calls

The system should (or have the ability to choose the option) for the caller to hear ringing while connecting to an agent. For example, when they press the option for their queue, and it is ringing to an agent, the caller will hear ring tones inste...
Chase Owens about 1 year ago in RingCentral Phone 1 Already exists