my team forgot to set the out of office VM and now our monthly numbers are off by a high abandon # and abandon %. Now they have to tally up agents data by adding 2 reports manually. It would be nice to add a feature that allows you to correct this...
RCV - Bring Back Whiteboard, Annotate, Voting/Raising of Hand Feature in RC Meetings
Why is it useful
- Highlight important notes in meetings.
Who would benefit from
- All of your RC Clients, and you, because your Clients will be happy with RC's Software.
How should it work
- Please incorporate the old RC features: whiteb...
Keyboard shortcut to access the search bar in RingCentral App
If you use the RingCentral App actively for messages and text, the search bar is crucial for quickly finding conversations. Please add direct access to it via a shortcut (e.g., the "/" symbol) to avoid having to click around.
This feature would be to allow users access to their own performance reports and no other users` performance reports. This would allow normal users to be able to access just their own performance reports.
In Analytics>Performance Reports, the primary filters (upper row) should work together to generate reports.
Currently, if you select specific queues, specific users, etc. and rung the report, when you view the data for the users selected, the queue filter isn't functioning. The report delivers all queue and non-queue results.