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Allow handling of multiple Call Queue calls

Currently, if you are on a Call Queue call you can receive a personal (direct) call at the same time and can switch to that call, reject it, etc. We have some smaller call queues where it would be beneficial for one person to be able to pick up mu...
James Dunn about 1 year ago in RingCentral Phone 5 Implemented

RingCentral Meeting/Video Outlook plugin Sunset

Due to Meetings App being sunsetted, the Outlook plugin no longer works. Unfortunately, users are now unable to create meetings within a calendar event that has already been created. Very frustrating when something so simple yet super helpful to h...
Ivan Ortiz about 1 year ago in RingCentral Video 1 Implemented

Salesforce Adapter needs integrated softphone option

Salesforce Adapter needs to support the integrated softphone option the way CMax client does.
Jacob Beach about 1 year ago in RingCentral Contact Center 0 Implemented

Salesforce Adapter shows inactive agents in search

Salesforce Adapter is showing inactive agents in search. It needs to hide these to match the CMax client.
Jacob Beach about 1 year ago in RingCentral Contact Center 0 Implemented

Salesforce Adapter needs seach to be case insensitive

Corporate Directory search in the Salesforce Adapter is case sensitive. It needs to be insensitive to match Cmax client.
Jacob Beach about 1 year ago in RingCentral Contact Center 0 Implemented

More Personalized Experience + Keyboard Shortcuts in the RingCentral App

You guys need to make the app more accessible via keyboard shortcuts. Things are way too buried and should be easier to get to without clicking.
Guest about 1 year ago in RingCentral Web/Desktop App 4 Implemented

Typo on Yealink provisioning article

On this article, https://support.ringcentral.com/article/8728.html • Yealink T57W: https://yp.ringcentral.com/rpovisioning/yealink/T57W needs to read: • Yealink T57W: https://yp.ringcentral.com/provisioning/yealink/T57W It had me tied up for an ho...
Guest about 1 year ago in Hardware 1 Implemented

Permit notifications when app is focused (new RC mutes when app in focus)

Old RC would provide sound notifications even if your app was focused. You could be ative in a team, and still receive sound notifications for other teams. Now, you do not get any sound notifications if the app is focused - it NEEDS to be out of f...
Louise Baker about 1 year ago in RingCentral Web/Desktop App 1 Implemented

Single Sign-On for Support Site

Signing onto the Support.ringcentral.com site to get anything done is a true hassle. You go to the site, click the link to log in, then when you click on the My Cases link, you are told "It looks like you're not logged in" and you have to log in a...
Kent Haines about 1 year ago in RingCentral Web/Desktop App 2 Implemented

Would like to view calendar that shows EVERYTHING at all times, the color tags

Its super hard to schedule something with a customer on the phone and we have to literally press on everyday + however more things are on that day, the old ring central showed the whole calendar by month and day and each block it showed what was s...
Guest about 1 year ago in RingCentral Web/Desktop App 1 Implemented