All ideas

Need to have the option to hide the Incoming caller ID of the clients when calling a call queue extension.

Up until recent updates the mobile application had a setting toggle for 'Silence Incoming Calls.' By default when first signing into the application for all users it was turned on, but could be toggled off so you would have all calls ring on the d...

Administration would like to see how many people are using their RC phones and if the calls are primarily extension to extension or actually incoming/outgoing from external users.

Have an additional read-only tab in the User Settings section called "Memberships", broken down into all types of Group, e.g. Queues, Call Pickup, Park Locations etc, that lists out which the user belongs to. This would save the admin(s) from clic...

I receive a copy of voicemail notifications/transcript via email but on 1 voicemail per email basis requiring me to spend a lot of time sorting thru each email. I would like to have a feature added that once the dates are filtered out, all voicema...

Currently, while on a call other incoming calls will ring, can be heard by all parties, and must be rejected. An option to turn on DND whenever a call is taking place would eliminate this distraction.

I am trying to create a rolling report for a certain department that would give them information for the last 6 months or at the very least the last quarter. But that feature is not available, just Last 7 days, Last Work Week and Last Month. It wo...

as per user i'd like to request that there be an option for a call queue manager to run analytics on their call queue. to me that seems sensible.

Any analytics that we are trying to run over a week long period include the weekends in them. Half of our staff does not work on weekends so end results (all the means/averages tallied up) look bad.

When I want to look at the call metrics for as individual or team over a specific period of time, the numbers are aggregated. I want to see what each person's metrics are each day. I want to see how many inbound and outbound calls (or any other me...