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Removing days from a report

my team forgot to set the out of office VM and now our monthly numbers are off by a high abandon # and abandon %. Now they have to tally up agents data by adding 2 reports manually. It would be nice to add a feature that allows you to correct this...
Guest over 1 year ago in RingCentral Analytics 0 Implemented

RCV - Bring Back Whiteboard, Annotate, Voting/Raising of Hand Feature in RC Meetings

Why is it useful - Highlight important notes in meetings. Who would benefit from - All of your RC Clients, and you, because your Clients will be happy with RC's Software. How should it work - Please incorporate the old RC features: whiteb...
Maria Marbella over 1 year ago in RingCentral Video 18 Implemented

Add Call Phases to download report

Seeking to identify call phases (ex. Ring time / Hold time etc) for each individual call / user
Marques Hereford over 1 year ago in RingCentral Analytics 2 Implemented

Keyboard shortcut to access the search bar in RingCentral App

If you use the RingCentral App actively for messages and text, the search bar is crucial for quickly finding conversations. Please add direct access to it via a shortcut (e.g., the "/" symbol) to avoid having to click around.
Fredrik Eriksson over 1 year ago in RingCentral Web/Desktop App 1 Implemented

User self performance reports

This feature would be to allow users access to their own performance reports and no other users` performance reports. This would allow normal users to be able to access just their own performance reports.
Guest over 1 year ago in RingCentral Analytics 1 Implemented

In Analytics>Performance Reports, the primary filters (upper row) should work together to generate reports.

Currently, if you select specific queues, specific users, etc. and rung the report, when you view the data for the users selected, the queue filter isn't functioning. The report delivers all queue and non-queue results.
Ron Joyal over 1 year ago in RingCentral Analytics 2 Implemented

Create a report to see the total call volume broken down by each hour of the day

Would like to be able to track the busiest hours of each day over a long period of time. If the report could be sorted by user or all users, that would help project staffing needs
Guest over 1 year ago in RingCentral Analytics 2 Implemented

Please add a hand raise feature in RingCentral video

This is beneficial for group meetings to permit participants to raise their hands and contribute to meetings.
Guest over 1 year ago in RingCentral Video 2 Implemented

I need to have real time performance reports

I need to have real time performance reports like the one available with live reports
Guest over 1 year ago in RingCentral Analytics 1 Implemented

Reassign Task to a Different Team or Group

I would like the ability to create a task and then either copy or reassign to a different team/conversation.
Holliday . over 1 year ago in RingCentral Web/Desktop App 0 Implemented