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Call History for Simultaneous Call Queues

I would be a good update for the call history to reflect that a call has been answered by another user instead of showing a missed call in the call history. If the call was answered by another user in the call queue, then the call was not missed.
Brittany Banks 5 days ago in RingCentral Phone 1 New

Increase size limit of email attachments from NICE/Contact Center

Current size limit is a 30 MB attachment but I have been told it is a 10 MB limit. Increase attachment size to 150 MB to allow for longer recordings to be emailed.
Nathan LaRose 5 days ago in RingCentral Contact Center 0 New

Call Queues - Call Log - Integration to WebApp

It would be great to get the possibility to check call log of CQ you are member of, directly in the webapp, instead of opening a Chrome tab.
Corentin LAUNAY 5 days ago in RingCentral Web/Desktop App 0 New

Allow Click to Call in Docs / Slides (not only Sheets)

Wouldn't it be good to get the possibility to use Click to Call on Docs & Slides, just like with Excel / Sheets ? We have plenty of presentations with numbers that needs to be redialed manually. Moreover, it's not very intuitive because it doe...
Corentin LAUNAY 5 days ago in RingCentral Web/Desktop App 0 New

Call Queue - Call Logs - Filtering options

It would be nice to be able to filter with more options the Call Queues Call Log. I.E : Only missed calls, which is not possible actually.
Corentin LAUNAY 5 days ago in RingCentral Phone 0 New

Ability to report on metrics over time

Would love the ability to pull reports for things like talk time and total calls over the course of weeks or months at a time vs. needing to pull all of that independently; currently pulls the total, but unable to break that down into detail
Katelyn Mellinger 5 days ago in RingCentral Analytics 0 New

Schedule Send

To schedule send on a text can be really beneficial and can be used for reminders etc.
Gitty Tauber 5 days ago in RingCentral Phone 0 New

real time calls

We need to see calls hitting the system, (Active Calls) , as well all the call activity in real time. on ACO
Nicole Scott 5 days ago in RingCentral Phone 0 New

Organizing "Presence" on phones

Best used for a receptionist type phone, it would be great to be able to easily reorganize the names in the Presence. We keep them alphabetical for our receptionists to make it easy. With the current set up, you have to delete everyone further dow...
Kent Atzinger 5 days ago in RingCentral Admin Portal 0 New

Auto-text for unanswered phone calls

It's important to touch-base on unanswered phone calls with an automatic text message informing them of a callback or any helpful information if the person they are calling or the line itself is busy.
Hiyas Rochee Barbaza 6 days ago in RingCentral Phone 0 New