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Ability to see what time of day calls are received on average

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Guest almost 2 years ago in RingCentral Analytics 2 Already exists

Quantify Number of Connected Calls (From Call Logs)

Call Logs are great that show what calls were connected, but we need to be able to report on it with quantifiable numbers.Example: 10 outgoing calls, 5 connected, 50% connect rate
Guest about 2 years ago in RingCentral Analytics 1 Already exists

How can I set up DO NOT DISTURB while I'm sleeping

My clients are hard at work all hours of the night and day, and while our company does offer 24/7/365 customer service, I am not part of that team. I would like a way to block calls from the phone app during certain times so that I am not awoke at...
Christopher Baker 8 months ago in RingCentral Mobile App 1 Already exists

Leave a fax icon on the side of the Desktop app in the new view.

I noticed that if I switch to the new view in the app, the fax icon disappears from the options on the left side of the page. I can still send a fax from the + options, but I can't figure out how to view sent or received faxes. This is fine for no...
Brita Rust 9 months ago in RingCentral Web/Desktop App 1 Already exists

Send bulk messages

We need to be able to send messages to our entire team. More than 10 people. 20 would be ideal.
Luke Baranouskas 9 months ago in RingCentral Phone 1 Already exists

Data Retention

Increase days for data retention
Guest about 3 years ago in RingCentral Web/Desktop App 3 Already exists

Plantronics Headset Integration in Desktop App

It would be fantastic if the new RingCentral App for Desktop would incorporate the same Plantronics/Poly headset integration that exists in the Phone app. Right now, when using a Plantronics headset, the modern Desktop app does not know how to han...
Jason Shiflet over 3 years ago in RingCentral Web/Desktop App 1 Already exists

create and export report showing calls per hour by date

It would be nice to have the ability to create a report (and export to excel) showing the number of calls received by hour per date, example below. This can easily be used to gauge how busy our team is by hour with calls. 6:00 7:00 8:00 9:00 10:00...
Guest over 2 years ago in RingCentral Analytics 1 Already exists

Set DND for a time or schedule, e.g. 1 hour, rest of today.

I would like to set Do Not Disturb for a while, and not need to remember to turn it off again.
Guest almost 3 years ago in RingCentral Phone 3 Already exists

Allow two desktop phones to be associated with one extenstion/user

To allow an employee to have a desktop phone in two different locations (i.e. home and office), without having to purchase another user/phone line.
Katie Ireland about 3 years ago in Hardware 1 Already exists