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All ideas

Showing 134

Send voice messages over chat

As a user I'd like to record a quick voice message and send that as an attachment in the chat pane. Like you can do in Whatsapp. Just press a button to record voice, speak your message, then click a button to stop recording. Then send. At the othe...
Guest almost 3 years ago in RingCentral Web/Desktop App 6 Planned

As a super admin ability to edit live report dashboards that are owned by someone else

Please add the ability as a super admin to edit, delete, transfer ownership of dashboards that are owned by other people. This would help with employee turnover and adjusting dashboards when the employee is not able to.
Martin Ruiz 9 months ago in RingCentral Analytics 2 Planned

Detailed User Analytics

Hello, It would be helpful in a sales based business to see details for each user. It would be very helpful to be able to see each use text message log (phone # or name), quanity (total number of texts), when (searchable via date range), from what...
Guest almost 3 years ago in RingCentral Analytics 1 Planned

Reinstate Copy / Duplicate team

In New RC, it appears there is not a way to duplicate / copy a team. This feature is widely and heavily used within our org. We have a template team with members and tasks for each project, and this team is duplicated every time a new project land...
Louise Baker almost 3 years ago in RingCentral Web/Desktop App 6 Planned

Copy Custom Answering Rules to other Sites

My company has nine sites within RingCentral that all use the same Holiday schedule for office closures. Every year, I have to spend time manually inputting these hours into the custom answering rule I have for each location. It's Oct 31'st 2022 a...
Cole Devitt over 1 year ago in RingCentral Admin Portal 4 Planned

Automatic Recording on RCV

There is currently no option to automatically record a meeting for Ringcentral Video unlike its latter, Ringcentral Meetings.
Guest about 3 years ago in RingCentral Video 11 Planned

SMS: Copy entire text message conversation with sender name & Number and date-time

All manner of business is being conducted via SMS. As a lawyer, I often have to go back and show what the conversation was, what was actually said. Others also have this need. Particular The information is already there and available. All that is ...
Patton Echols over 3 years ago in RingCentral Phone 13 Planned

RingCentral Analytics - Share and collaborate on saved reports

We would like the ability to share reports we have configured saved with other users in RC Analytics. In addition when sharing the report with another user we would like the option to supply owner, read-only or edit access.
Fraz Hamid almost 2 years ago in RingCentral Analytics 0 Planned

Change ring volume: Ability to change ringer volume separate from the app volume (so calls don't get louder or quieter with changes)

The application allows you to adjust the volume, however that setting controls the call volume and Ringer volume. This needs to be separated into two distinct settings; Ring Volume and Call Volume. Due to the issue of call waiting not being able t...
Leland DeGolier over 2 years ago in RingCentral Web/Desktop App 3 Planned

Achieve HUD feature parity between RingCentral Phone app & RingCentral app before deprecating RingCentral Phone

Missing features include: Call duration of all active calls Complete caller information for all active calls Correct status (most users show offline in RingCentral app, correct status in RingCentral Phone app) Option to display entire HUD that lis...
Guest over 2 years ago in RingCentral Phone 4 Planned