Skip to Main Content

All ideas

Showing 200

Technical Capability to Move and Share Tasks to Other Windows/RC Users and For Assignees to be Tagged in Their Own Window

One (1) task is shared by multiple assignees (RC Users), several departments are contributing to fully accomplish 1 task. In the old classic app, RC Users can share/move tasks to other RC Users' windows/glip. In the new app, we are unable to share...
Maria Marbella about 2 years ago in RingCentral Mobile App / RingCentral Web/Desktop App 4 Implemented

Team Calendar in New RingCentral App

Bring back to team calendar that shows GLIP tasks on a calendar view. It is in the RingCentral Class app.
Guest over 2 years ago in RingCentral Web/Desktop App 6 Implemented

Allow Super Admin Users to Manage What Counts as an Abandoned Call

Right now administrators do not have a way to change what inbound call parameters will count as an Abandoned call. When running reports, this can be misleading when, for instance, a caller that left a voicemail would not be counted as "abandoned" ...
Michael Tripodo almost 3 years ago in RingCentral Analytics 6 Implemented

Track call transfers.

Add a report metric that shows calls that were transferred from one extension to another. It helps measure the effectiveness of a well designed IVR.
Guest almost 2 years ago in RingCentral Analytics 1 Implemented

Make RingCentral app for android and ios compatible for Microsoft Intune

Please make RC mobile app for ios and android 100% compatible with MS Intune where Microsoft edge is the default browser
Sharon Basinger about 2 years ago in RingCentral Mobile App 1 Implemented

Report to show busiest times of month

A report that shows days of the week and hours of the day so you can plan for staff during the busiest times of the week/month/year.
Guest almost 2 years ago in RingCentral Analytics 3 Implemented

Add the call queue option in RC Phone app available in RC MVP App

There is a call queue option that can be added from Users that only works by using the RingCentral Phone App. It would be great if this worked also with MVP.
Annabelle Bertrand about 1 year ago in RingCentral Phone 3 Implemented

Add Handle Time and Answered to Outbound KPI

Hi, we're looking to submit feature requests for the following: KPI column for Outbound: Handle time It seems like it's only tracking inbound handle time per call currently. Add #Answered to the Outbound column on performance reports. Its only ava...
Vik Bhakta about 1 month ago in RingCentral Analytics 3 Implemented

Please add a hand raise feature in RingCentral video

This is beneficial for group meetings to permit participants to raise their hands and contribute to meetings.
Guest over 1 year ago in RingCentral Video 2 Implemented

Allow the RingCentral App desktop and mobile app to function with Ring Groups

Please allow the RingCentral App to function with Ring Groups, as in, allow the user to be added to a ring group as opposed to a device. Ring Groups offer greater functionality than call queues, especially for a multi-phone store/branch type scena...
James Marshall SA over 1 year ago in RingCentral Mobile App / RingCentral Web/Desktop App 10 Implemented