All ideas

One (1) task is shared by multiple assignees (RC Users), several departments are contributing to fully accomplish 1 task. In the old classic app, RC Users can share/move tasks to other RC Users' windows/glip. In the new app, we are unable to share...

Bring back to team calendar that shows GLIP tasks on a calendar view. It is in the RingCentral Class app.

Right now administrators do not have a way to change what inbound call parameters will count as an Abandoned call. When running reports, this can be misleading when, for instance, a caller that left a voicemail would not be counted as "abandoned" ...

Add a report metric that shows calls that were transferred from one extension to another. It helps measure the effectiveness of a well designed IVR.

Please make RC mobile app for ios and android 100% compatible with MS Intune where Microsoft edge is the default browser

A report that shows days of the week and hours of the day so you can plan for staff during the busiest times of the week/month/year.

There is a call queue option that can be added from Users that only works by using the RingCentral Phone App. It would be great if this worked also with MVP.

Hi, we're looking to submit feature requests for the following: KPI column for Outbound: Handle time It seems like it's only tracking inbound handle time per call currently. Add #Answered to the Outbound column on performance reports. Its only ava...

This is beneficial for group meetings to permit participants to raise their hands and contribute to meetings.

Please allow the RingCentral App to function with Ring Groups, as in, allow the user to be added to a ring group as opposed to a device. Ring Groups offer greater functionality than call queues, especially for a multi-phone store/branch type scena...