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Turn off notifications during nonwork hours for mobile app

Scheduling work hours is great so that work calls don't come through the mobile app after hours, the problem is that other notifications such as voicemail do make it through. Adding a customizable option to turn off notifications after hours when ...
Brett Markwardt over 1 year ago in RingCentral Web/Desktop App 8 Implemented

Permit notifications when app is focused (new RC mutes when app in focus)

Old RC would provide sound notifications even if your app was focused. You could be ative in a team, and still receive sound notifications for other teams. Now, you do not get any sound notifications if the app is focused - it NEEDS to be out of f...
Louise Baker about 1 year ago in RingCentral Web/Desktop App 1 Implemented

Analytics for Call Queue Manager

as per user i'd like to request that there be an option for a call queue manager to run analytics on their call queue. to me that seems sensible.
Jenny Remolacio 6 months ago in RingCentral Analytics 1 Implemented

Reassign Task to a Different Team or Group

I would like the ability to create a task and then either copy or reassign to a different team/conversation.
Holliday . 11 months ago in RingCentral Web/Desktop App 0 Implemented

Allow Box and other file storage upload options for new RC app

When adding files to chat or Teams we only have options for Local Computer. In the administration settings -> Manage file sharing please add Box and other cloud file storage options for us to enable. This is for the new RC app, not the classic ...
Guest almost 2 years ago in RingCentral Web/Desktop App 3 Implemented

Allow users the ability to be available/unavailable in multiple call queues.

My team supports a variety of consumer calls for different sides of our business. This means calls come in on multiple call queues. Currently, a user can only either be available or unavailable to accept calls. I'd prefer they have the opportunity...
Guest over 1 year ago in RingCentral Phone 4 Implemented

Glip/RCV need Breakout Rooms

Since this is a meeting room too we need to be able to use breakout rooms to make them more intimate.
Erica Owens over 1 year ago in RingCentral Video 5 Implemented

Single Sign-On for Support Site

Signing onto the site to get anything done is a true hassle. You go to the site, click the link to log in, then when you click on the My Cases link, you are told "It looks like you're not logged in" and you have to log in a...
Kent Haines about 1 year ago in RingCentral Web/Desktop App 2 Implemented

"Off Hook" auto dialing

I need a way to program a phone to automatically dial a (hard coded) number when the handset is picked up. You will commonly see this in common areas. For example, I would like to have a phone that when picked up auto dials a receptionist without ...
Guest over 1 year ago in RingCentral Phone 4 Implemented

Dark Mode

Dark mode would enable more user friendly interface
Guest almost 2 years ago in RingCentral Web/Desktop App 4 Implemented