SMS text messaging is a huge part of our business.
Having more than 10 for group sms will save time and convenience. the old RC app with 50 recipient is more ideal. hoping we can get the old feature to this new RC app.
Launch Supervisor - view only team - not entire company
Is there a way to limit a supervisor to only see their team’s when they Launch Supervisor?
Currently supervisors see everyone on Claims and Operations and it would help them if they didn’t have all the employees in the list that they weren’t res...
Number of percentage of received call within 30 seconds
please add to the analytics the option to view the percentage of received calls within 30 secs for all users. This is a big help for checking the percentage and if you can also add the specific time for night time shifts