All ideas

SMS text messaging is a huge part of our business. Having more than 10 for group sms will save time and convenience. the old RC app with 50 recipient is more ideal. hoping we can get the old feature to this new RC app.

Occasionally there's a need to temporarily mute a team. In RC Classic, this is easy to do. In New RC, this is more difficult. Suggest reinstating the Mute All Notifications in the team menu

Call Logs are great that show what calls were connected, but we need to be able to report on it with quantifiable numbers.Example: 10 outgoing calls, 5 connected, 50% connect rate

One of our customers is saying she is receiving graphic texts from a specific number (404) 438-6695 and she wants to block them from texting her.

Is there a way to limit a supervisor to only see their team’s when they Launch Supervisor? Currently supervisors see everyone on Claims and Operations and it would help them if they didn’t have all the employees in the list that they weren’t res...

I do not like the new layout because I cannot separately access text messages or see notification badges separately for text messages.

please add to the analytics the option to view the percentage of received calls within 30 secs for all users. This is a big help for checking the percentage and if you can also add the specific time for night time shifts

All there to be more than 10 members of a ring group or allow call queues to flow from one to another if unanswered.

a widget to show the avg answer time of all calls on the SLA widget, so we can see how far off the SLA we are.