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Phasing phone application work around

Ideas: One Glip app with both the individual intraoffice extention and the shared extension. My concern is that using the same Glip app for both the shared ext and individual ext would be ineffecting and very inconvenient). Secretaries are require...
Guest about 2 years ago in RingCentral Phone 0 Future consideration

APIs for video and screen sharing on/off total time

We would like to have an API to pull Video on or off time along with screen sharing time for Reporting. Owners, CEO, COO, Managers want to know if their employees are turning on their cameras during video calls. Screen share would also be useful. ...
Guest about 2 years ago in Developer Platform and APIs 0 Future consideration

Custom Greeting for Direct Numbrers

It would be great to be able to record a greeting for a Direct Number so you can then change what the caller hears based on the number you give them. Then you don't have to create different call queues and regardless of how many numbers you assign...
Guest about 2 years ago in RingCentral Phone 0 Future consideration

Keyboard Shortcut to leave computer audio

I would like to have a keyboard shortcut/Hotkey to be able to leave or join computer audio while in a meeting, for example to take a call and rapidly leave audio of a meeting without having to search and click to leave.
Guest about 2 years ago in RingCentral Meetings & Webinar 0 Future consideration

Silent air time after customer is told to hold the line

If the customer does not press zero, but holds the line as directed, there is 8 seconds of silence. We are noticing some hang ups during this because the customer thinks we have dropped the call.
Guest about 2 years ago in RingCentral Phone 0 Future consideration

Replay voicemail

hi, it would be great to add an option for customers to replay or record their voicemail again before they hang up. Any option that customers can get auto reply saying we received their voicemail?
Guest about 2 years ago in RingCentral Phone 0 Future consideration

Call logs to be automatically entered into Case objects as well as Lead/Contact/Account in Dynamics 365 integration

We are using the Dynamics 365 integration and the auto-log feature for putting notes directly into a lead/account/contact is great for saving time for our sales team. However our Customer Service team do not have the same luxury as they are using ...
Guest about 2 years ago in RingCentral Integrations 0 Future consideration

Create a virtual room for podcast recordings

As a podcaster, one of the biggest challenges I and my co-host face is to get a consistent audio (and video) quality for our show recordings. Since RingCentral already has a robust technology like RC Rooms, I think you folks can replicate the tech...
Guest about 2 years ago in RingCentral Web/Desktop App 0 Future consideration

How do I get full name to display on Ring Central Meeting Reports?

I need the full names/numbers of participants to show on the RingCentral Meeting report
Guest about 2 years ago in RingCentral Meetings & Webinar 0 Future consideration

Customize Call Screening Prompt

We have been long-term customers of RingCentral, and it seems we recall that we were able to customize the "Call Screening Prompt" years ago, but the feature is no longer available. We have been able to customize almost all aspects of our callers'...
Guest about 2 years ago in RingCentral Web/Desktop App 0 Future consideration