All ideas

We have an IVR setup where the same choices and prompts are available in 2 languages press 1 for English and press 2 for French At any time a caller can dial 9 the access the dial-by-name directory If the users presses 1, then 9 The prompt plays i...

User would like to be able to utilize their Toll-free number especially in received MMS. However at the moment it is not yet supported.

When inputting a contact through app.ringcentral.com there is no option to add the person's extension without getting an error message. The only way to do this is to open the app on the phone where it will accept the extension by adding * and the ...

On August 28, 2020 this feature worked. On September 20th, 2020 I noticed it gone. Why was it taken away? I opened ticket 11493484 to have this repaired but now we're being told it is a feature request. This is so weird. This feature, that was the...

Custom Emojis can already be added and used in Messaging. Why not have them available in the user status as well?

My caller id on Android comes up on the top and covers the whole top when a call is coming in. I often have to leave the queue so someone else can pick it up (if I'm already busy with something) and I can't get to the toggle without repeatedly dis...

If a DID receives a fax, but the user is not signed into the RC desktop or Mobile apps, a contingent recipient should be able to be specified.

The Green bar within the Salesforce Integrated toolbar for Contact Center is used to expose the call controls for the active call (see attached screen shot). The green bar only moves when the cursor hovers over the bar and goes back when the curso...

Apparently, on September 1, 2020, RingCentral removed the ability to apply custom rules for users in queues. https://support.ringcentral.com/s/article/11205-Call-Queue-Overflow-Call-Handling-Behavior?language=en_US Scenario: User is assigned to an...

Currently, if a user monitors multiple user's presence, there is only an option to turn on/off "ring my phone" for all users. It would be helpful to allow that setting to be turned on/off by monitored user. This would allow a user to see the statu...